Delivery manager Work, Jobs in Welling, Eng (with Salaries)

Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Delivery Manager
HM Courts and Tribunals Service —London
- £40,014 - £42,859 a year
- Full-time
- Presentation skills
- Leadership
- Annual leave
13d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
4d
Trading Team Manager
B&Q —Sidcup
- £31,500 - £34,500 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Team Leader
Co-op —London
- £15.73 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Delivery Manager
APPLY —London
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
14d
Agile Delivery Manager
Reward Gateway —London
- £78,000 - £83,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Software development
- Agile
Delivery Manager III
RELX —London
- Full-time
- Agile
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Collection & Delivery Manager
Royal Mail Group —Crayford
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
6d
Delivery Manager
AWTG —London
- Azure
- Agile
- AI
Warehouse Shift Manager
GXO Logistics —Dartford
- £49,378 a year
- Management
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
7d
Delivery Manager III
Elsevier —London
- Full-time
- Agile
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
6h
SEND Schools Commissioning & Delivery Lead
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Sales
- Leadership
Quick apply
7d
Agile Delivery Manager
Synapri —London
- Hybrid work
- Agile
- In-person
- Communication skills
Senior Program Delivery Manager
Accel Knowledge Consulting Ltd —London
- £5,800 - £7,500 a month
- Full-time
- English
- Project management
- Continuous improvement
Quick apply

I want to receive the latest job alerts for delivery manager in welling, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

delivery manager jobs near welling, eng

Service Delivery Manager

WallStreetDocs
London

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Change management
ITIL
Organisational skills
Financial services
Root cause analysis
Communication skills

Full job description

Role Overview

We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment.

You will be responsible for leading service operations, acting as a senior escalation point for customers, coaching Service Analysts, and driving operational excellence across Incident, Problem and Change Management. The role works closely with the Head of Service Management and cross‑functional teams to optimise service performance, improve ways of working, and ensure we consistently meet customer SLAs.

This role requires strong customer engagement, calm leadership during high‑pressure incidents, and a proactive mindset focused on continuous service improvement.

Key Responsibilities

Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
Lead Major Incidents end‑to‑end, coordinating internal teams and third‑party providers through to resolution.
Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency.
Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices.
Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion.
Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications.
Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity.
Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback.
Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs.
Monitor service performance, proactively identify risks to service levels and implement mitigation actions.
Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans.
Build strong, trusted relationships with customer stakeholders and act as a key service partner.

Essential Requirements

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments.
Strong working knowledge of ITIL processes, including Incident, Problem and Change Management (certification preferred).
Demonstrated experience leading Major Incidents and managing executive‑level and customer escalations.
Strong customer communication and stakeholder management skills, including running Service Review Meetings.
Experience coaching and developing service or support teams.
Ability to work calmly and decisively under pressure in high‑impact situations.

Desirable

Experience in fintech or financial services environments.
Exposure to global service operations and working across regions and time zones.
Experience working with third‑party vendors and external service providers.
Strong data and reporting mindset, with experience using service metrics to drive improvement.

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Apply Now

Refine Your Search

delivery manager jobs in welling, eng

Service Delivery Manager

Delivery Manager

Service Delivery Manager (UK)

Trading Team Manager

Customer Team Leader

Assistant Store Manager

Head of CS - Under 18s Services

Delivery Manager

Agile Delivery Manager

Delivery Manager III

Client Engagement Manager

Collection & Delivery Manager

Delivery Manager

Warehouse Shift Manager

Delivery Manager III

Delivery Programme Manager

SEND Schools Commissioning & Delivery Lead

MASSIMO DUTTI GENERAL MANAGER BROMLEY

Agile Delivery Manager

Senior Program Delivery Manager

I want to receive the latest job alerts for delivery manager in welling, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected