Customer experience advisor Work, Jobs in Welling, Gtl (with Salaries)

Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Retail Sales Advisor - Orpington
Oak Furnitureland —Orpington
- £45,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Relief Guest Services Advisor
Amulet —Bromley
- £13.45 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Flexible schedule
Quick apply
6d
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
5d
Customer Service Advisor (Concierge), London HQ
Orlebar Brown —London
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee discount
3d
Tesco Travel Money Advisor
Travelex —Beckton
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Success Advisor, Event Solutions
Cvent —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Work from home
5d
Customer Sales Advisor
Halfords —Catford
- £11.95 - £13.81 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Accommodation Advisor (Applications & Allocations)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Work from home
5d
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
14d
Family Support Advisor
Inspired —London
- Full-time
- Remote
- Customer service
- Computer literacy
- Computer skills
6d
Customer Advisor (Islington)
Neal's Yard Remedies —London
- £14.80 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor
GLL —Lambeth
- £30,096.94 a year
- Full-time
- Customer service
- Cash handling
- Communication skills
VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City
Vodafone —London
- £15.10 an hour
- Part-time
- Employee discount
12d
GUCCI Client Advisor - Part Time (Heathrow Airport, Terminal 4)
Gucci —London
- Part-time
- Sales
- English
5d
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Customer Services Advisor
Halfords —West Thurrock
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
5d
VodafoneThree - Retail Sales Advisor - 16hrs per week - London White City
Vodafone —London
- £15.10 an hour
- Part-time
- Employee discount
12d
Part Time Sales Advisor (Fully Flexible)
GUESS O2 ARENA OUTLET —London
- Part-time
- Customer service
- In-person
- Cash handling
- Flexitime
- Employee discount
Quick apply
10h

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Customer Experience Advisor

Elder -
London

Apply Now

Job details

Full-time

Qualifications

Salesforce
Customer support
Account management
Communication skills

Full job description

Customer Experience Advisor

About us:

Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe’s fastest-growing tech scale-ups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old.

That starts by helping people live a healthier and happier life in their own homes, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality.

About the role:

As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive ‘can-do’ attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday.

What you'll be doing:

Own and manage a portfolio of families, driving both customer satisfaction and retention
Proactively identify risks and take action to improve customer outcomes
Handle customer and carer queries, complaints and escalations with empathy and efficiency
Management of relevant case queues on Salesforce
Promote customer and carer self-serve tools via customer and carer education and modelling use
Model behaviours in line with Elder’s values and organisational culture
Work collaboratively with other parts of the business to deliver on Elder’s wider goals
Follow all Elder processes, including those related to HR, safeguarding and finance
Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function

Need to have:

Previous experience in a account management, customer support or customer success role
Highly organised with strong attention to detail
Passion for delivering exceptional customer experience and long-term relationship building
Strong communication skills - both written and verbal
A proactive, “can-do” attitude and a customer first mindset
Understanding of the Customer Experience team performance and how this feeds into wider business priorities
Confidence handling complaints and turning around challenging situations

Nice to have:

Experience of working in the care sector
Experience using SalesForce

Benefits

We’re a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer:

Competitive Salary + Bonus Scheme
25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)
6 weeks work from anywhere in the world
Dental and health insurance
Hybrid office (2 days per week in the office)
E-learning platform (Udemy)
Sponsored quarterly team and company socials
Mentoring and coaching programmes to help you achieve your personal and career goals
Macbook + any particular extras you require
Cycle-to-work scheme
AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-up. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.

Apply Now

Refine Your Search

customer experience advisor jobs in welling, gtl

Customer Experience Advisor

Retail Sales Advisor - Orpington

Relief Guest Services Advisor

Customer Service Advisor

Customer Experience Associate

Customer Service Advisor (Concierge), London HQ

Tesco Travel Money Advisor

Customer Success Advisor, Event Solutions

Customer Sales Advisor

Accommodation Advisor (Applications & Allocations)

Contact and Advice Centre Advisor

Family Support Advisor

Customer Advisor (Islington)

Customer Service Advisor

VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City

GUCCI Client Advisor - Part Time (Heathrow Airport, Terminal 4)

Contact Center Service Supporter

Customer Services Advisor

VodafoneThree - Retail Sales Advisor - 16hrs per week - London White City

Part Time Sales Advisor (Fully Flexible)

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