It support Work, Jobs in Wellingborough (with Salaries)

IT Service Desk Analyst
Greatwell Homes —Wellingborough
- £36,178 a year
- Full-time
- Microsoft Outlook
- Human resources
- SharePoint
- Annual leave
12h
IT Hardware Technician – Refurbishment & Progression Role
Cybist Online —Northampton
- £23,500 - £27,000 a year
- Full-time
- Schematics
- Sales
- In-person
Quick apply
Junior IT Support Technician
Haus of HR —Olney
- £25,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Computer networking
- SharePoint
- Annual leave
Quick apply
12d
IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
5d
Junior IT Technical Support
BA International —Northampton
- Full-time
- ERP systems
- Analysis skills
- Computer networking
IT Technician
Wesley Media —Kettering
- From £25,000 a year
- Weekend availability
- Azure
- Customer service
- No experience needed
Quick apply
8d
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £32,938 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Travel
- Referral programme
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
13d
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
IT Support Assistant
Kinetic Software —Milton Keynes
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Azure
- Employee assistance programme
- Employee discount
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
IT Support Technician
Cadillac Formula 1® Team —Silverstone
- Customer service
- Windows
- Analysis skills
- Annual leave
Quick apply
IT Helpdesk Technician
Symcirrus Limited —Market Harborough
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Computer networking
Quick apply
11d
IT 2nd Line Support Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Microsoft Office
- Travel
- IT
7d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Analyst
Tensor —Saint Neots
- £26,500 - £27,500 a year
- Full-time
- Customer service
- SQL
- Computer networking
- Annual leave
Quick apply
6d
Help Desk Technician - Mechanical/Electrical
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
1d

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IT Service Desk Analyst

Greatwell Homes -
Wellingborough

Apply Now

Job details

Full-time
£36,178 a year
12 hours ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Outlook
iOS
IT support
Human resources
SharePoint
IT
Application support
Communication skills

Full job description

We own and manage around 5000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.

We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity.

We are not a traditional ServiceDesk but a hands-on 1st/2nd line desk which covers everything from general password resets to setup / administration of hardware, software and user accounts.

This role is primarily home-based, with a requirement to attend the office regularly to support service delivery. This will include supporting new starter inductions, undertaking a weekly floor-walking support day, and attending the office as required to meet operational and workload demands.

Your main responsibilities will include:

Manage incidents, service requests and enquiries through the Service Desk system, ensuring tickets are updated, prioritised and resolved in line with agreed service levels.
Respond to and log incidents, service requests and enquiries, providing first and second line support for staff across the organisation's ICT systems and services.
Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
Experience of working with Microsoft Entra ID & M365 Admin Centre for the administration of user accounts, groups, MFA etc.
Provide support for Microsoft 365, SharePoint, Teams, Citrix, cloud-based business applications, Android & iOS mobile devices and endpoint management solutions.
Ensure that all starters are created with the correct security access to the network and applications. Deactivate leavers and manage their data before deleting access completely.
Provide advice and user training on the system process operation as required, including IT induction training for all new starters.
Collate and maintain system documentation such as asset registers, license registers, network diagrams, applications or documentation created by other members of the IT Services team.
Build, deploy and maintain laptops and mobile devices, ensuring devices remain secure, patched and compliant with organisational standards.

What we are looking for

Our successful candidate will have the following skills and experience:

Strong customer focus with a friendly and helpful attitude and ability to work well with others.
Ability to share IT knowledge and up skill/train staff in the use of IT systems and applications.
Excellent communication skills with the ability to provide support through phone, email, Microsoft Teams and remote support tools.Experience of working in a 1st/2nd Line IT support / Service Desk role.
Experience of supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
Experience of Windows 11 administration and troubleshooting.
Experience of using an IT Service Management (ITSM) or ticketing system.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently.
Resilient and able to work to tight deadlines, with competing priorities in a pressured environment.
As this role is remote, you must have a reliable internet connection and live within a commutable distance to the office as you may need to be on site at short notice.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.

Please note that we reserve the right to close this advert early for the right candidate.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.

HR Team Email:
Telephone:

Apply Now

Refine Your Search

it support jobs in wellingborough

IT Service Desk Analyst

IT Hardware Technician – Refurbishment & Progression Role

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1st/2nd Line IT Support Engineer

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

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Help Desk Technician - Mechanical/Electrical

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