DISTRIBUTION CENTRE MANAGEMENT
OPERATIONS
Full training will be provided in Australia, including onboarding, systems training, and role‑specific development. Travel arrangements will be supported.
o Accountability for all warehouse and distribution centre operations:
▪ Accuracy
▪ Efficiency
▪ Productivity
▪ Quality
▪ Cost management within set budgets and control measures in place
o Ensure optimisation of the warehouse
o Ensure the warehouse is neat and tidy at all times
o Accountable for optimal workforce capacity to ensure required work demands are met
o Open and close warehouse on weekends and evenings if required
o Develop and manage SOPs and ensure compliance once implemented
COMMUNICATION
o Proactively manage communication with all internal and external stakeholders in a proactive, responsive and timely manner
REPORTING AND IMPROVEMENT
o Monitor the performance and reporting of warehouse operations, including inbound, outbound, inventory control and expenses metrics
o Monitoring and timely reporting of warehouse metrics, including safety
o Analyse performance to identify opportunities for improvement and implement plans for measurable
o Improvement each year eg 5% improvement in picking errors
o Drive measurable improvements in warehouse and distribution centre operations
PROCESSES AND PROCEDURES
· Ensure Warehouse Management System (WMS) is being used efficiently and correctly
· Ensure all staff are compliant in the use of Time Target
o Ensure processes and procedures are developed and implemented to drive accuracy and efficiency
QUERIES
o Respond in a timely manner and take personal responsibility for problem solving and resolving all issues
SAFETY
o Ensure WHS compliance is up to date – eg Servicing, tagging and testing of all equipment, including MHE
CYCLE COUNTING
o Ensure cycle counts are conducted accurately and to time frames agreed with Stock Controller
DAMAGED WAREHOUSE
o Minimise the value of damaged warehouse stock – ie preventing stock damage
o Manage claims in a proactive and timely manner according to SLAs – ie minimise the amount of time damaged stock stays in damaged warehouse
LEADERSHIP AND COMMUNICATION
o Take pride in Distribution Centre operations and foster a positive team environment
o Apply a continuous improvement mindset to identify and eliminate the root causes of issues that may arise
LEADERSHIP & PEOPLE MANAGEMENT
- Lead and coach your team in a manner which inspires high performance and delivers optimal business outcomes
- Provide employees with guidance or support with handling difficult or complex problems or in resolving complaints or disputes
- Provide regular feedback, coaching, training or development opportunities to enable warehouse employees to develop their skills, knowledge and competencies to maximise performance and potential for current and/or future roles
- Ensure all new warehouse employees are effectively inducted and trained on warehouse operations and SOPs to maximise their productivity within agreed timeframes
- Ensure probationary competency checklists and post induction worksheets are completed accurately and on time
- Address performance shortfalls in a timely manner, agree solutions, implement Performance Action Plans with specific timeframes
- Ensure File Notes are completed for all performance discussions and filed on the electronic HR file
- Ensure company policies are trained, clearly communicated and followed
- Ensure relevant state legislation and employment Award terms and conditions are complied with at all times
- Ensure that all communication is open and honest for building relationships to maximise the effective leadership for the DC
- Act as an effective leader of change and ensure that issues or concerns about any change are managed proactively, positively and respectfully
Report all Employee Relations issues to the DC Manager or General Manager Operations (or Head of People and Culture in their absence) and seek advice for how to manage
WORKPLACE HEALTH & SAFETY
- Maintain a clean, safe, and productive work environment while focusing on minimising work-related injuries
- Ensure monthly Safety Meetings are conducted with full attendance with an agenda and record-keeping
- Ensure all work health and safety programs (e.g. monthly Workplace Inspection Checklist), and policies and procedures are implemented, monitored and adhered to by all employees at all times.
- Be proactive in identifying/investigating potential hazards, risks or any injuries; and take timely and appropriate action to report, control, rectify or monitor hazards or risks as required.
- Support injured employees (where required), ensure they adhere to their Recover at Work Program, that they are offered support and where required report issues to the DC Manager (or Head of People and Culture in their absence) to ensure timely and effective resolution.
- Ensure all non-work injuries are immediately reported to the DC Manager (or Head of People and Culture in their absence) to seek advice for how to manage in a timely manner.
Train and/or supervise new employees until they understand and can demonstrate safe work practices and provide/organise additional training where required.
WORKPLACE BEHAVIOUR
- Foster a positive workplace culture and create a safe work environment
- Behave in a manner that reflects the Nick Scali culture
- Comply with all directions given and do your best work every day
- Treat everyone with respect, especially listening to understand and be cooperative
- Strive to meet all work requirements and continuous improvement
- Be flexible to work until jobs are completed (including overtime where necessary)
- Strive to meet deadlines and work quality expectations
- Keep colleagues and manager informed of work progress and notify them where deadlines will not be met
- Follow through on commitments and confirm when important work tasks are completed
- Demonstrate 100% commitment to safety policies and procedures
- Be proactive in identifying and resolving workplace risks
- Be ethical and follow policies and procedures and not abuse workplace rights (eg personal/sick leave)
- Be responsive to feedback, especially where improvement is required
Protect the business profits and report irregularities or errors immediately
Personal Role
Organisation – Innovation & Continuous Improvement
- Offer suggestions and or process improvements for how Nick Scali can function
better;
▪ Improving safety
▪ Improving consistency of meeting deadlines
▪ Streamlining systems/processes
▪ Job development to improve outputs/sales
Individual – Career Development & Discipline
- Self-Development – improve the way you perform job responsibilities by developing relevant skills and knowledge eg time management and personal organisation, relationship building, conflict resolution, project management
- Discipline – demonstrate leadership by following processes, policies & procedures
Interpersonal Role
Positive mental attitude and enthusiasm
- Remain open and positive in times of change and increases in work volume
- Uphold or foster positive team morale when faced with business challenges
- Share stories and experiences that enhance the Nick Scali culture
Positive self-leadership and being a team player
- Work cooperatively to problem solve and achieve work requirements, especially when work volumes are high or unexpected challenges arise
- Positively influence others as well as remaining open to being influenced yourself (a learning/growth mindset)
- Efficiently organise responsibilities for yourself and the team where needed
- Seamlessly interact and exchange information with everyone you interact with both inside and outside Nick Scali Furniture
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
