We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
The Opportunity
Are you ready to keep Europe flying? At easyJet, our airport network relies on seamless technology to get millions of passengers to their destinations safely and on time.
We are looking for an Operational Support Analyst to join our Airport Management product team. In this critical role, you will be the ultimate bridge between our frontline ground operations, tech specialists, and third-party suppliers.
You will ensure that our live operational systems, devices, and airport tools remain resilient, secure, and fully optimised. If you thrive in fast-paced environments and love solving real-world operational puzzles, this is your chance to make a massive impact on our ground experience.
What You’ll Do
Operating within our dynamic, supplier-led ecosystem, your daily mission will involve keeping our live airport environments running smoothly:
- Advanced Operational Support: Manage the stability of airport systems and devices, spearheading rapid service recovery and root cause analysis during disruptions.
- Proactive Monitoring: Keep a close eye on system health dashboards and data flows to spot risks, service drops, or integration delays before they affect flights.
- Product & Change Enablement: Coordinate live testing, validation, and operational readiness for exciting new product upgrades and airport rollouts.
- On-Call Incident Response: Join our critical incident rota to provide vital out-of-hours support for Priority 1 (P1) and Priority 2 (P2) system emergencies.
- Supplier & Stakeholder Collaboration: Act as the key contact for Ground Operations, Regional Delivery teams, and tech vendors to keep everyone aligned and informed.
- Access & Data Governance: Oversee platform access controls to meet strict security standards, whilst building performance reports to drive continuous improvement.
Requirements of the Role
What You’ll Bring
To succeed in this high-impact role, you should possess:
- Aviation & Airport Expertise: A strong understanding of airport operational processes, ground handling workflows, departure control, and baggage systems.
- Technical Support Acumen: Proven experience in service operations, system tracking/monitoring, and managing software integrations.
- Supplier Coordination Skills: The ability to effectively collaborate with third-party vendors and external partners during high-pressure incidents and rollouts.
- Resilience & Adaptability: A cool head under pressure, with a sharp focus on maintaining operational continuity in demanding environments.
- Clear Communication: The unique ability to translate complex, technical data into simple updates for both tech specialists and frontline ground crews.
Ready to power the technology behind our fleet? Click the [Apply Now] button to submit your CV and start your journey with easyJet today.
“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”
How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
We offer:
- Competitive base salary
- 20% bonus potential.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected].
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
