Recreation Club (Gym) Receptionist
Salary: £25,528.04 per annum (pro rata £20,422.43 for part time)
Hours of work: 30 hours a week (not including breaks) over four days: Monday, Tuesday, Thursday, Friday. Occasional weekend shifts may be required to provide cover when the weekend receptionist is on annual leave. This role is worked on various shifts:
· Opening: 8 am -4 pm
· Morning: 9 am – 5 pm
· Morning: 10 am – 6 pm
· Closing: 1.30 pm – 9.30 pm
· Weekends: 10 am – 5.30 pm
However, this is subject to change due to annual leave or other reasons and shifts may need to be altered to help with the running of the club.
Base: Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital
The role
The rec club/gym receptionist will report to the club administrator/coordinator, line managed by the club manager.
The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.
Job Purpose and Key Responsibilities
- Greet and welcome visitors in a professional and courteous manner.
- Answer phone calls
- Schedule bookings for prospective and existing clients
- Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
- Maintain a tidy and presentable reception area.
- Receive and distribute incoming mail and deliveries.
- Provide general administrative support, including photocopying and filing.
- Assist with scheduling appointments and coordinating meetings for the club manager.
- Update and maintain club records and databases.
- Provide information on club fees, packages, and offers.
- Handle inquiries from visitors and provide accurate information.
- Collaborate with other team members to ensure efficient reception operations.
Person Specification
Qualifications
· CSE/GCSE in Maths and English or equivalent
· First aid/defibrillator qualified (desirable)
Experience
· Previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
· Previous experience working with the public.
· Proficient in Microsoft Office Suite (Word, Excel, Outlook)
· Previous experience of working in a multicultural environment
· Desirable to have database system user experience and/or sales and marketing experience.
Skills and Knowledge
· To have excellent communication skills both verbal and written
· Excellent interpersonal skills and ability to proactively build relationships and networks.
· Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
· Able to multi-task
· An understanding of membership systems
· Understanding of confidentiality & working with integrity
· Work to tight deadlines and deliver results.
· To be flexible, tactful, diplomatic, and supportive in your approach
The team
The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community, with a footfall of around 1000 people per day.
To find out more, please visit us on https://www.royalfreerecclub.co.uk/
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification,
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: This is an open, rolling campaign
Interview date: Applications will be assessed in order of receipt and interviews may occur at any stage after applications are received.
Please kindly note that we may close the job advert if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
Benefits:
Core benefits
· 28 days per year, plus UK bank holidays, increasing to 30 days after 5 full years of continuous service (pro rata equivalent for part-time employees).This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part-time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
· Expert financial advice from our financial partner, the London Credit Union
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Guided meditation
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Job Types: Part-time, Permanent
Pay: £20,422.43 per year
Application question(s):
- Do you have a CSE/GCSE qualification in Maths and English, or an equivalent qualification?
- Do you have previous experience working in the fitness, hospitality, or front-of-house industry as a receptionist or in a similar role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
