Continuous improvement manager Work, Jobs in Welwyn Garden City, Hrt (with Salaries)

Principal Product Manager, Org Transformation , Quality & Escalations
Amazon UK Services Ltd. —London
- Full-time
- Leadership
Improvement Manager
Hertfordshire County Council —Stevenage
- £61,443 - £68,775 a year
- Hybrid work
- English
- Continuous improvement
- Travel
13d
Continuous Improvement Manager
GXO Logistics —Greenford
- Up to £55,000 a year
- Full-time
- Annual leave
- Employee discount
Continuous Improvement Manager
Just Eat Takeaway.com —London
- Full-time
- Analysis skills
- Continuous improvement
- AI
Change Manager
Hertfordshire County Council —Stevenage
- £48,226 - £53,460 a year
- Hybrid work
- English
- Travel
- Organisational skills
13d
Sr. Project Manager - Business Transformation
SHI International Corporation —London
- £80,000 - £100,000 a year
- Full-time
- Communication skills
11d
Project Managers
Hertfordshire County Council —Stevenage
- £42,839 - £47,181 a year
- Hybrid work
- English
- Travel
- Organisational skills
13d
Senior Project Manager
Hertfordshire County Council —Stevenage
- £48,226 - £53,460 a year
- Full-time
- Hybrid work
- English
- Team management
- Travel
1d
District Manager
Starbucks —Hertford
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
12d
Finance Continuous Improvement Manager
Malaria Consortium —Bethnal Green
- £56,065 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Agile
Group Change Manager - People
Tesco UK —Welwyn Garden City
- Full-time
- Microsoft Office
- Continuous improvement
- Product management
- Employee assistance programme
7d
Project Manager
Finn Partners —London
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
Quick apply
12d
Out of Home Site Manager
Titchfield Group —Hatfield
- £30,000 - £38,000 a year
- Microsoft Excel
- Engineering
- IT
- Employee discount
- Sick pay
Quick apply
Transformation Manager
LifeArc —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Transformation Manager
Life Arc —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Project Officer
Hertfordshire County Council —Stevenage
- £34,434 - £37,280 a year
- Hybrid work
- Data analysis skills
- English
- Analysis skills
13d
Project Process Improvement Manager
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
Quick apply
15h
Operations Manager
CH&CO —London
- £65,000 - £70,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
8d
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Gym membership
Quick apply
PMO Lead - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
- Annual leave
Quick apply

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continuous improvement manager jobs near welwyn garden city, hrt

Principal Product Manager, Org Transformation , Quality & Escalations

Amazon UK Services Ltd. -
London

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Job details

Full-time

Benefits

Employee mentoring programme

Qualifications

Programme management
Stakeholder collaboration
Business processes
Internal department liaison
Change management
Operational strategy development
Change leadership
Multidisciplinary collaboration
Leadership

Full job description

DESCRIPTION

Come build the future of Amazon Customer Service (CS) with us. Quality & Escalations (Q&E) vision is to deliver exceptional customer experiences which restore customer trust through continuous inspection, innovation, and improvement.

Q&E exists to provides Tier 2 support to frontline teams when the ‘Andon cord’ is raised on customer experience issues. We resolve customer escalations across all sources while focusing on identifying and eliminating their root causes. We design and implement frameworks to measure service quality and leads technology and programmatic initiatives to continuously improve the quality of service across all CS interactions and touchpoints. Q&E is a large and impactful Operational, Program and Product teams across 6K Amazonians, spanning 30+ countries.

We are looking for a Principal Product Manager, Org Transformation to assess how the Quality & Escalations organization is structured today and lead the design and delivery of a future-state operating model, working backwards from our vision and charter. This pivotal role requires a dynamic, forward-thinking leader who can orchestrate large-scale organizational change and influence without authority across a broad set of stakeholders, including senior leadership. You will design and implement the processes, systems, and structures that enable strategic alignment across regions and functions, breaking down silos to create consistent, scalable operational excellence worldwide. Success in this role requires balancing strategic long-term vision with practical implementation, deep operational partnership, and the ability to drive sustainable transformation across a complex global network.

Key job responsibilities

Lead "One Operations" transformation. Drive the evolution from vertically fragmented operations into a unified model with consistent processes, shared goals, and aligned incentives across the global network.

Design governance and alignment systems. Build operating rhythms, decision-making frameworks, and communication mechanisms that connect local execution to global strategy and enable strategic alignment across regions and functions.

Architect scalable processes and systems: Create standardized processes, tools, and data infrastructure that enable visibility, coordination, and knowledge sharing across the global network while allowing appropriate local flexibility.

Redesign organizational structures: Eliminate vertical fragmentation through new organizational designs, role definitions, cross-site teams, and matrix structures that enable horizontal collaboration.

Drive culture transformation: Lead large-scale change management to shift mindsets from local optimization to network-wide thinking, building coalitions of leaders who champion collaboration over competition.

Partner cross-functionally: Work alongside operations, product, technology, finance, PxT, and other functions to align systems and secure commitment to transformation while maintaining deep understanding of operational realities.

Deliver measurable transformation outcomes: Own improvements in strategic alignment, operational consistency, cross-site collaboration, and network-wide performance while maintaining operational stability.

Develop and mentor the Program Management community across the organization, fostering capability growth, knowledge sharing, and leadership development.

BASIC QUALIFICATIONS

Experience owning/driving roadmap strategy and definition
Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
Experience with end to end product delivery
Experience as a product manager or owner
Experience with product cycles of 6+ months
Experience owning feature delivery and tradeoffs of a product
Experience in product or program management, product marketing, business development or technology
Experience leading and transforming highly effective organizations
Proven track record breaking down organizational silos and driving strategic alignment at scale.

PREFERRED QUALIFICATIONS

Experience owning technology products
Experience transforming fragmented operations into unified, coordinated networks.
Deep expertise in organizational design, change management, and process architecture.
Experience in customer service or contact center operations across multiple geographies.
Experience with governance design, operating models, and decision-making frameworks.
Experience of Amazon's business mechanisms and Leadership Principles.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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continuous improvement manager jobs in welwyn garden city, hrt

Principal Product Manager, Org Transformation , Quality & Escalations

Improvement Manager