Join the TIMCO Team
At TIMCO, we're proud of the relationships we build with our customers and the service we deliver every day. We're looking for a Customer Support & Internal Sales Processor to join our Internal Sales team and play a key role in supporting customers, processing orders, and helping ensure an outstanding customer experience.
This is a fantastic opportunity for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
About the Role
Hours: 08.30-17.00 Monday to Wednesday (1 hour unpaid break)
As a Part Time Customer Support & Internal Sales Processor, you'll be responsible for supporting a designated customer region, acting as a key point of contact for customers and working closely with our Regional Business Consultants (RBCs) and Internal Account Managers.
You'll process orders, respond to customer enquiries, provide product information, and help ensure customers receive the high level of service they expect from TIMCO.
What You'll Be Doing
- Building strong relationships with customers within your allocated region.
- Supporting Regional Business Consultants and Internal Account Managers to deliver excellent customer service.
- Processing customer orders received via email and other channels accurately and efficiently.
- Handling a high volume of inbound customer calls and enquiries.
- Providing information on product pricing, availability, delivery times, proof of delivery (POD) requests and order updates.
- Releasing back orders where applicable.
- Issuing customer price lists and account information.
- Identifying opportunities to improve customer ordering processes, including correcting pricing, product codes and pack quantities.
- Responding to website and product enquiries.
- Logging customer discrepancies and coordinating with Customer Services to ensure prompt resolution.
- Maintaining accurate customer records and ensuring all information is up to date.
What We're Looking For
We're looking for someone who is:
- Friendly, confident and professional.
- Passionate about delivering excellent customer service.
- A strong communicator, both verbally and in writing.
- Organised and able to manage multiple tasks effectively.
- Comfortable working in a busy, fast-paced environment.
- A team player who enjoys supporting colleagues and working collaboratively.
- Keen to learn and develop extensive product knowledge.
Skills & Experience
- Previous office-based customer service, sales support or administration experience.
- Strong IT skills, including Microsoft Office.
- Excellent communication and interpersonal skills.
- Good attention to detail and accuracy.
- Ability to prioritise workload and work to deadlines.
- Experience within an Internal Sales or Customer Service environment.
- Experience processing customer orders.
- Knowledge of CRM or ERP systems.
Why Join TIMCO?
At TIMCO, our people are at the heart of everything we do. We offer a supportive team environment where you'll have the opportunity to learn, develop and make a real difference to our customers' experience.
If you're looking for a varied role where no two days are the same and where your contribution genuinely matters, we'd love to hear from you.
Pay: £17,280.90 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
Work Location: In person
