Entry level it Work, Jobs in Wembley, Greater London (with Salaries)

IT Service Desk Technician
Emeria —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee discount
Quick apply
4d
Junior Systems Administrator (Neasden, NW London)
Dazzle: Commercial & Office Cleaning | London —London
- £20,000 a year
- Azure
- Microsoft Office
- SharePoint
- Annual leave
Quick apply
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Associate Solutions Architect Intern 2026
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- English
Apprentice IT Technician
The Kemnal Academies Trust —Loughton
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
12d
Consultant (IT & Digital Procurement)
4C Associates —London
- Hybrid work
- IT
- Communication skills
Engineer, IT Engineering
Checkout.com —London
- Full-time
- Hybrid work
- Azure
- Communication skills
- Python
Quick apply
Director of IT Services & Delivery
Soho House & Co. —London
- Hospitality
- Oracle
- IT
- Employee discount
Quick apply
Solutions Architect, AWS Startups
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- System design
Business Systems Analyst
Koch Minerals & Trading —London
- Oracle
- SQL
- AWS
Solutions Consultant / Architect
Exponential-e —London
- IT
- Leadership
- Referral programme
Quick apply
3d

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Junior Systems Administrator (Neasden, NW London)
Dazzle: Commercial & Office Cleaning | London —London
To provide support when technicians are on annual leave, busy or when required to as per the requirements of the business.
£20,000 a year
Quick apply

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IT Service Desk Technician

Emeria -
London

Quick apply

Job details

Full-time
4 days ago

Benefits

Employee discount

Qualifications

ITIL Certification
Microsoft Outlook
Customer service
Windows
IT support
Computer networking
SharePoint
IT
Application support
Active Directory
CompTIA A+
VPN

Full job description

Job Advert

Job Role: Service Desk Technician

Location: London

Salary: £25.000 per annum plus benefits

Job Sector: IT

Hours: 35 hours per week , Monday to Saturday - Shift Pattern between 8am to 6pm

Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the Payroll Administrator you will be contributing to Emeria’s vision to be the leader of residential real estate services in the UK & Ireland

The Role

We are seeking a customer-focused IT Service Desk Technician to provide 1st line support across our organisation. You will be the first point of contact for IT issues via phone, email, and the ITSM portal. The role focuses on resolving common technical problems, accurately logging and triaging tickets, and escalating to 2nd line, Applications Support, or Infrastructure teams when required. You will play a key role in ensuring users receive prompt, professional, and effective IT assistance

Key Accountabilities

Answer and manage incoming calls on the IT Service Desk line, ensuring users receive a friendly and professional service.
Log all incidents and service requests into the ITSM system with accurate details and categorisation.
Provide 1st line troubleshooting for hardware, software, Microsoft 365, and network-related issues.
Escalate tickets promptly to 2nd line, Applications Support, or Infrastructure teams when outside 1st line scope.
Guide users through basic “how-to” fixes, password resets, and account access issues.
Ensure all support interactions are documented clearly and updated regularly in the ITSM system.
Monitor and manage open tickets, ensuring SLAs and response times are met.
Assist with device setup, installations, and configuration of standard software packages.
Contribute to Service Desk knowledge base articles to help improve first-time fix rates.
Maintain a high standard of customer service and act as the voice of IT for the business.

Person Specification

Experience

Experience working in a 1st line IT support or customer service role.
Exposure to IT Service Desk / call centre environments.
Experience supporting Microsoft 365 applications and Windows 10/11.
Familiarity with Active Directory for password resets and account changes.
Knowledge of logging and escalating incidents via an ITSM tool.

Technical Skills

Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Ability to perform password resets, account unlocks, and basic AD administration.
Good understanding of Windows 10/11 and standard troubleshooting steps.
Familiarity with mobile devices, laptops, and peripheral support.
Basic networking awareness (Wi-Fi, VPN, internet connectivity checks).

Qualifications

ITIL Foundation certification (desirable).
Microsoft 365 Fundamentals (desirable).
CompTIA A+ or equivalent entry-level IT certification advantageous.
Relevant IT qualification or equivalent hands-on experience.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

Quick apply

Refine Your Search

entry level it jobs in wembley, greater london

IT Service Desk Technician

Junior Systems Administrator (Neasden, NW London)

Technical Support Engineer

Associate Solutions Architect Intern 2026

Apprentice IT Technician

Consultant (IT & Digital Procurement)

Engineer, IT Engineering

Director of IT Services & Delivery

Solutions Architect, AWS Startups

Business Systems Analyst

Solutions Consultant / Architect

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