Support escalation engineer Work, Jobs in Wembley, Gtl (with Salaries)

Junior Support Engineer (London, UK)
Avolution —London
- Full-time
- Hybrid work
- Annual leave
Quick apply
15h
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
2d
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
14d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
9d
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
16h
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
8d
IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC
Adam Smith International —London
- Full-time
- Hybrid work
- SharePoint
Quick apply
Application Support Engineer, UK, OEX
Crypto.com —London
- Weekend availability
- Remote
- DevOps
- English
- Java
Quick apply
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
9d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Customer Service Manager (Facilities & Maintenance Helpdesk)
AJ Group Services —South London
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
Quick apply
22h
Technical Support Engineer
Gigs —London
- £70,000 - £100,000 a year
- Travel
- APIs
- Communication skills
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Cloud Support Engineer (L1)
Radiant —London
- Full-time
- Hybrid work
- Computer Science
- Machine learning
- No degree
- Annual leave
Quick apply
8d
2nd line Network Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
Quick apply
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply

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support escalation engineer jobs near wembley, gtl

Junior Support Engineer (London, UK)

Avolution -
London

Quick apply

Job details

Full-time
15 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance

Full job description

ABOUT THE COMPANY

Avolution makes ABACUS, an enterprise architecture platform used by some of the world’s largest organisations. Enterprise architecture is the discipline of mapping how a business actually works - its people, processes, data, and technology - so leaders can make smarter decisions, manage risk, and plan for the future with confidence. ABACUS is the tool that makes that possible, and our clients range from global banks and government departments to technology companies operating at scale.

We’re a 9x Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools, and we take the quality of our client relationships seriously. Investech ranked our support team first in Enterprise Architecture Vendor support for delivering exceptional service. This role is an opportunity to join a team that sets a high bar and genuinely cares about getting it right.

ABOUT THE ROLE

We’re looking for a curious, adaptable person to join our client support team. This isn’t a role with a rigid job description, it’s an early-career opportunity for someone smart who wants to get stuck in, learn fast, and grow in whatever direction suits them best.

Your foundation will be deep product knowledge. You’ll become the go-to person for understanding how ABACUS works, how it’s configured, how clients use it, and how to help when things go wrong. From there, the role can develop in a number of directions: more technical, more client-facing, or deeper into product. We’ll invest in your growth and help you figure out where you want to take it.

WHAT YOU'LL DO

Be the first point of contact for clients across tickets, email, and calls. You will be handling questions about how to use ABACUS and helping troubleshoot when things aren’t working.
Investigate issues to understand whether they’re bugs, misconfigurations, or something a client can resolve themselves, and document what you find.
Guide clients through software installation and help them get set up correctly from the start.
Manage user accounts and licences, keeping things running smoothly behind the scenes.
Feed client insights back to the product and customer success teams — your observations from the front line genuinely shape what we build next.
Collaborate with the wider team such as product developers on customer escalations, and providing communication on escalation progress to keep customers happy.

ABOUT YOU

You’re a natural problem-solver. When something breaks, you want to understand why, not just work around it.
You enjoy using creativity to approach situations and find solutions from different perspectives.
You put the customer first and do what it takes to get them to a good outcome, whatever that looks like on the day.
You communicate clearly in writing and on calls - you can explain something technical to someone who isn’t technical.
You pick things up quickly and aren’t afraid to ask questions when you’re stuck.
You’re reliable and take ownership - clients are depending on you and you take that seriously.
No technical background required (though that is welcomed) - enthusiasm for technology and a willingness to learn will take you a long way here.
We’re more interested in the right candidate than years of experience, so please apply whether you are only just entering the work force, or you have a few years of experience under your belt.

NOT SURE IF SUPPORT ENGINEER IS THE ROLE FOR YOU?

People who thrive in support roles tend to share a few things in common. See if any of these sound like you:
✓ You like closing things out: Support gives you that hit of satisfaction every day - tickets opened, investigated, resolved. You see the results of your work in real time.
✓ You want to work with real clients from day one: You won’t be waiting months to see the impact of your work. You’ll be speaking to real clients and having real impact from day one.
✓ You enjoy variety: No two days are the same. You might be debugging a configuration issue in the morning and walking a client through a feature in the afternoon.
✓ You’re a natural explainer: If you’re the person friends turn to when their tech breaks — because you’re good at making it make sense — that’s a genuine skill here.
✓ You want to build deep expertise fast: Support is one of the fastest routes into a product. You’ll know ABACUS inside-out within a year, and that knowledge opens a lot of doors.
✓ You like context: Unlike some technical roles where you never meet the end user, here you’re talking directly to enterprise architects at real organisations every day.

BENEFITS

25 days annual leave + bank holidays

1 day of birthday leave per year

Private Medical Insurance which includes gym membership discounts and many other rewards

Dental, Vision and Hearing insurance cover

Pension Scheme

Cycle to Work scheme

A friendly, supportive team who’ll get you up to speed and have your back as you learn
A genuine growth path, whether that’s toward senior support, a more technical role, or something closer to product or customer success, we’ll help you get there
A small, close-knit team with global reach - clients and colleagues across the UK, US, Australia, and beyond
Hybrid working from our central London office

All applicants must have right to work in the United Kingdom.

Avolution is an equal opportunities employer.

Quick apply

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support escalation engineer jobs in wembley, gtl

Junior Support Engineer (London, UK)

Entry Level Support Engineer

On Site Support Engineer 24 month FTC

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3rd Line Support Engineer

On-Site 1st/2nd Line Support Technician

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IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC

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IT Support Engineer - Tier 2

Customer Service Manager (Facilities & Maintenance Helpdesk)

Technical Support Engineer

Staff Support Engineer

Support Engineer

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2nd line Network Support Engineer

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