Graduate Trading Support Analyst
Trayport —London
- Full-time
- No degree
- APIs
- Communication skills
Senior People Data Analyst
Howden Group Holdings —London
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Human resources
Digital Health Systems Analyst
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £36,943 - £44,900 a year
- Full-time
- Microsoft Office
- No degree
- IT
- Employee assistance programme
2d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
4h
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Junior Business Analyst
Air Charter Service —Surbiton
- Full-time
- Bachelor's degree
- Agile
- IT
- Gym membership
Quick apply
Examinations Analyst
Royal College of Psychiatrists —London
- £34,333 - £37,951 a year
- Full-time
1d
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
3d
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
2d
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Azure
- Customer service
- Windows
13d
Senior Finance Systems & Processes Analyst
NPL —Middlesex
1h
Insight Data & Reporting Analyst
University of East London —London
- £53,040 - £60,752 a year
- Microsoft Excel
- SQL
Data Analyst
VAS INFOTECH LIMITED —Ashford
- £40,000 - £45,000 a year
- Full-time
- Oracle
- SQL
- Analysis skills
Quick apply
1d
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
IT PMO Analyst
Pace-XL Limited —London
- £60,000 - £75,000 a year
- Organisational skills
- IT
- Communication skills
Business Analyst (12 Month FTC)
AXA —Redhill
- Up to £50,000 a year
- Employee discount
Performance and Data Analyst (SEND)
Ealing Council —Ealing
- £42,384 - £45,702 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
8d
Systems Analyst, Customer Experience
Sage —London
- £44,000 - £46,000 a year
- Hybrid work
- Customer service
- SQL
- APIs
- Annual leave
1d

I want to receive the latest job alerts for systems analyst in wembley, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Graduate Trading Support Analyst

Trayport -
London

Apply Now

Job details

Full-time

Qualifications

TCP
Microsoft SQL Server
APIs
ServiceNow
Customer support
TCP/IP
Communication skills
Time management

Full job description

The Role

You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role focused on providing frontline support and guidance to our clients, ensuring timely resolution and follow up for issues that arise in business-critical, production environments. You will play a key role in maintaining client satisfaction and delivering high quality support, with opportunities to develop your expertise and pursue career growth within the team.

Responsibilities

Provide support as part of a rotating shift schedule, including early mornings, evenings and public holidays as required to meet the needs of our clients.
Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services.
Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process.
Process client requests for changes to system configurations and permissions, ensuring that changes are accurately implemented.
Maintain accurate records of client interactions, requests and resolutions using our internal support tools.
Collaborate with internal teams, including Technical Consultants and Product teams to escalate complex issues when necessary.
Provide information and guidance to clients regarding the functionality of our products and services, best practices and available features.
Contribute to the continuous improvement of our support processes and documentation.

The Person

Thrive in a fast paced environment with the ability to prioritise and deliver high quality support under pressure.
Strong problem solving skills, with the ability to think critically, analyse issues and identify effective solutions.
Excellent communication skills, able to explain technical concepts clearly and concisely to clients and colleagues.
Detail oriented and process driven, ensuring accuracy and consistency in all tasks.
Proactive and resourceful with a willingness to take ownership of issues and see them through to resolution.
A team player who collaborates effectively with others, while also able to work independently when needed.

Skills and Experience

Essential

Proven experience delivering high quality customer support in a fast paced, client facing environment.
Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues.
Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail.
Ability to absorb information quickly, think critically, and make decisions under pressure.
Clear and professional communication skills, both written and verbal, with the confidence to interact with clients and internal teams.
A degree or equivalent practical experience.

Desirable

Experience in a trading environment, particularly within commodities markets.
Understanding of networking fundamentals (TCP/IP) and SQL Server for troubleshooting.
Familiarity with APIs and basic troubleshooting of API-related issues.
Experience using monitoring tools to identify and report system issues.
Experience working with service management platforms like ServiceNow or similar tools.

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

About Us

Our Culture:

At Trayport, our people power our success. We are a place where talented people never stop learning, innovating and working together to make an impact!

We offer you more than a job - we offer you the opportunity to work with, and learn from the most respected industry and thought leaders in the business. We’re always pushing the boundaries, rapidly expanding our global presence across London, Vienna, Singapore, Bremen and North America.

At Trayport, we understand that our people are crucial to our future. We strive to provide a challenging and inspirational atmosphere; employing intelligent, enthusiastic, adaptable individuals and giving them the
freedom, training, and guidance to allow them to consistently achieve their potential.

If you share our vision and are motivated to challenge the status quo - we want to hear from you!

Apply Now

Refine Your Search

systems analyst jobs in wembley, gtl

Graduate Trading Support Analyst

Senior People Data Analyst

Digital Health Systems Analyst

Support Analyst

Business Systems Analyst (Cardiology PACS)

Junior Business Analyst

Examinations Analyst

Junior Application Support Analyst

Analyst, Digital Delivery

1st Line support Analyst

Junior Application Support Analyst

Systems Support Analyst

Senior Finance Systems & Processes Analyst

Insight Data & Reporting Analyst

Data Analyst

IT Support Analyst

IT PMO Analyst

Business Analyst (12 Month FTC)

Performance and Data Analyst (SEND)

Systems Analyst, Customer Experience

I want to receive the latest job alerts for systems analyst in wembley, gtl

Related Searches

Explore jobs in more locations

About Us

Our Culture:

Jobseeker tools

Employer Tools

Browse

Stay Connected