Job summary
Jurassic Coast Primary Care Network is looking for an organised, proactive and approachable Digital Care Coordinator to join our PCN Administration Team.
This is a varied role supporting the smooth running, promotion and development of PCN services across our member practices. The postholder will play an important part in day-to-day administration, service coordination, patient communication, digital communications, social media updates and promotional materials, while also supporting searches, reports, datasets and data quality across PCN services.
A key part of the role will involve using systems such as SystmOne, Microsoft Office and local reporting tools to help identify patients who may benefit from PCN services, monitor service activity, review uptake and support more proactive, preventative care.
We are looking for someone who enjoys being organised, working with people, using data practically, and supporting a busy team. The successful candidate will be confident communicating with patients and colleagues, comfortable using everyday digital systems, and able to help keep information accurate, accessible and up to date.
You will be joining a supportive PCN team working across Ammonite Health Partnership, Barton House Medical Practice and Lyme Bay Medical Practice.
Main duties of the job
The Digital Care Coordinator will provide administrative, communication, data and coordination support across the PCN.
The role will include supporting day-to-day administrative processes, patient contact, inbox and correspondence tasks, waiting lists, clinic preparation, follow-up actions and general service coordination. A key part of the role will involve using SystmOne, Microsoft Office, population health tools and local reporting systems to run searches, produce reports, maintain datasets, support data quality and identify patients who may benefit from PCN services or targeted support.
The postholder will help maintain accurate records, support consistent ways of working and assist with the smooth running of PCN services across member practices. They will also support the review of service activity, patient engagement and service uptake, helping the PCN use information in a practical way to support planning, improvement and proactive care.
The role will also include supporting PCN communications, including website updates, social media content, patient information, promotional materials and campaigns to increase awareness and uptake of PCN services.
They will work closely with administrators, clinicians, care coordinators and managers, helping to keep services organised, information accurate, communications up to date and patients connected with the right support.
About us
Jurassic Coast Primary Care Network (PCN) is a group of GP practices based in rural West Dorset, working together to provide high-quality, personalised healthcare to the local community. The PCN includes a mix of healthcare professionals like social prescribers, clinical pharmacists, digital care coordinators, and admin staff. These teams work across several hubs in the area to make sure everyone can access the care they need.
The PCN prides itself on being supportive and inclusive, with a real focus on staff well-being as a key part of delivering great patient care. Its built on values like respect, attention to detail, active listening, openness, empowering patients, and always learning and improving.
People who work there often describe it as fast-paced, lively, and caring. Theres a real sense of teamwork and making a difference to the lives of local patients, with the beautiful surroundings of the Jurassic Coast providing an added bonus.
ROLE DESCRIPTION
The Digital Care Coordinator plays a key role in supporting administrative, digital and data-related work across Jurassic Coast Primary Care Network. The postholder will work as part of the PCN Administration Team, supporting day-to-day administrative tasks while also assisting colleagues and patients to make effective use of digital tools and systems.
Working across PCN member practices, the role blends operational administration with data insight. The postholder will support routine PCN administration, help maintain effective systems and processes, and use digital systems and population health data to identify patient cohorts who may benefit from PCN services and targeted support.
The Digital Care Coordinator will assist with the implementation and day-to-day use of digital healthcare technologies, including healthcare apps, remote monitoring solutions, population health tools and digital care records. They will work closely with clinicians, care coordinators, administrators and managers to ensure digital tools are used appropriately within existing workflows and contribute to improved patient access, experience and outcomes.
The role requires someone who can confidently move between administrative processes, digital systems and service support, translating data into practical action and supporting colleagues to use established systems effectively.
Through this work, the postholder will help the PCN deliver proactive, preventative and digitally enabled care, while also contributing to the smooth running of PCN administrative functions and supporting patients to access the right support at the right time.
KEY RESPONSIBILITIES
Operational and Administrative Support
Work as part of the PCN Administration Team, supporting the smooth running of day-to-day administrative processes across member practices.
Provide flexible administrative support during periods of leave, absence or increased workload, including patient contact, appointment booking, correspondence and inbox management where required.
Support the coordination of PCN services and pathways, including referrals, waiting lists, caseloads, clinic preparation and follow-up actions.
Assist with the development and maintenance of operational systems, including SystmOne templates, rotas, searches, appointment structures and administrative processes.
Maintain accurate records and support consistent, efficient ways of working across PCN services, escalating issues appropriately and contributing to service improvement where required.
Population Health and Data Insight
Run proactive searches and population health reports using SystmOne and other systems to identify patients who may benefit from PCN services and targeted interventions.
Use population health data, Dorset Intelligence and Insight Service tools and local datasets to support proactive care, service planning and targeted patient support.
Review service uptake and digital engagement data to support service improvement and PCN planning.
Maintain accurate datasets and support data quality processes across digital and care coordination systems.
Communication and Engagement
Act as the main point of coordination for PCN digital communications, including website updates, social media content, newsletters and digital campaigns.
Develop and maintain promotional materials to increase awareness and uptake of PCN services, digital healthcare tools and patient support programmes.
Work with administrative colleagues to ensure communications tasks are shared appropriately and that website and social media content remains accurate, timely and consistent.
Support patient and staff engagement with PCN services by helping to promote new initiatives, gather feedback and identify opportunities to improve communication.
Digital Systems and Service Support
Support the day-to-day use of digital tools and systems across the PCN, helping colleagues and patients to use them effectively where appropriate.
Assist with the practical implementation of digital healthcare technologies, including healthcare apps, remote monitoring tools and shared care records.
Support established PCN digital projects and service developments by helping with administration, communication, data gathering and system updates.
Identify and escalate issues, feedback or opportunities for improvement relating to digital tools, workflows or patient access.
Education and Support
Act as a first point of contact for basic digital queries from colleagues and patients, providing support where appropriate and escalating more complex issues when required.
Support colleagues to build confidence in using agreed digital tools, systems and processes through informal guidance and practical support.
Support patients to access and use digital health technologies where appropriate, including signposting to relevant information or resources.
Troubleshoot basic IT, software and system issues relating to digital tools used across the PCN, escalating to IT support or management where needed.
Person Specification
Personal Qualities and Attributes
Essential
- Confident in the use of digital technology and comfortable supporting others to engage with digital healthcare tools and systems.
- Ability to organise, prioritise and manage workload independently, including under pressure.
- Strong team working skills with the ability to contribute positively within a multidisciplinary environment.
- Ability to build rapport and trust with patients, carers and colleagues, supporting individuals to engage with services and digital tools.
- Clear and effective communication skills, both written and verbal, with the ability to explain information in an accessible way.
- Ability to identify potential risks when working with individuals and understand when to escalate concerns appropriately.
- Demonstrates professionalism, personal accountability and resilience when managing competing priorities.
- Ability to build and maintain effective working relationships with colleagues, partner organisations and community groups.
Qualifications
Essential
- GCSE English and Maths or Equivalent Qualification
- Evidence of commitment to continuous professional development
Desirable
- NVQ L3 Certificate in Information and Digital Technologies
Skills and Knowledge
Essential
- Understanding of the personalised care approach and how it supports patient engagement and self-management.
- Knowledge of SystmOne or similar clinical systems.
- Competent in Microsoft Office packages including Word, Excel, Outlook and PowerPoint.
- Ability to manage digital communications including website updates or social media content where required.
- Good working knowledge of IT systems, software and basic hardware.
Desirable
- Experience managing datasets, maintaining data quality and producing routine reports.
- Experience producing reports within SystmOne (S1 reporting).
- Experience managing rotas or templates within clinical systems.
- Advanced Excel skills including pivot tables or macros.
- Awareness of NHS digital strategy and digital transformation in primary care.
- Knowledge of Dorset Intelligence and Insight Service (population health management and stratification tools).
- Ability to interpret data, identify key themes and present findings clearly.
Experience
Essential
- Experience working with healthcare professionals, or within NHS, social care or a related sector (paid or voluntary).
- Experience using digital systems or databases to record, manage or extract information.
- Experience collecting, managing and reporting data to support service monitoring or improvement.
- Experience of working collaboratively across organisations or teams.
Desirable
- Experience supporting patients, families or carers in a health or wellbeing setting.
- Experience of working within general practice or primary care settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Full-time, Permanent
Pay: £13.55 per hour
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Bridport, Dorset: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (preferred)
- IT: 1 year (preferred)
Work Location: In person
