Business support Work, Jobs in West Berkshire, Brk (with Salaries)

Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
- Annual leave
Quick apply
EE Customer Guide - Newbury (25 Hour Contract)
EE —Newbury
- Up to £12.71 an hour
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
6d
Graduate Management Trainee - Newbury / Didcot
Enterprise Mobility —Newbury
- Full-time
- Customer service
- Bachelor's degree
- Team management
General Operations Assistant
Fixed Asset Disposal Ltd —Wokingham Without
- From £25,837.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
Quick apply
4d
Part Time Customer Service Advisor
Gas Safety Shop —Basingstoke
- £13 an hour
- Part-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
3d
Admin Team Leader
ICON UK —Reading
- £40,000 a year
- Full-time
- Administrative experience
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Entry-Level Account Executive (HF1353759)
Flourish —Basingstoke
- £30,000 - £35,000 a year
- Full-time
Quick apply
Data Reporting Administrator
Novuna —Newbury
- Hybrid work
- Continuous improvement
- Organisational skills
10d
Personal Assistant
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
Quick apply
11d
Temporary Sales Advisor
The Dune Group —Newbury
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Payment Operations Associate
Castle Trust Bank —Basingstoke
- Full-time
- Continuous improvement
- Accounting
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Sales Coordinator
Cosentino —Basingstoke
- £30,000 - £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Project & Deployment Coordinator
KCP Network —Bracknell
- £35,000 - £40,000 a year
- Full-time
- Hotel
- In-person
- AI
- Free parking
- Health & wellbeing programme
Quick apply
5d
Part time Team & Admin Support (Maternity Cover)
The Woodspeen —Newbury
- £12 - £15 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Advisor
LRG —Camberley
- Up to £30,000 a year
- Monday to Friday
- Data analysis skills
- Analysis skills
- Communication skills
Quick apply
Trainee Property Manager
Chancellors —Camberley
- Monday to Friday
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Weekend Receptionist
Ashbourne Court Care Home —Andover
- £12.80 an hour
- Part-time
- Nursing home
- Computer literacy
- Front desk
- Annual leave
Quick apply

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business support jobs near west berkshire, brk

Customer Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
3 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
English
Ticket management systems
Technical support incident logging
Organisational skills
Technical writing
Software testing
Customer support
Customer interaction
Application support
SaaS
Communication skills

Full job description

Customer Service Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Customer Service Desk Analyst to join our growing team. At the heart of this role is customer service. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for customers who need help, whether they have a question, need guidance using our software, or are experiencing a technical issue. We are looking for someone who enjoys speaking with people, takes pride in providing a great service, and is able to make customers feel supported and confident that their issue is being looked after.

You will take ownership of incoming support requests through our service desk platform, keeping customers informed throughout the process and working closely with colleagues across the business to ensure queries are resolved efficiently and professionally.

There is also an important technical element to the role. You will develop a strong understanding of our software, investigate and troubleshoot user issues, assist customers with system configuration and access, and help test software updates and fixes.

You do not need to know everything from day one. We are looking for someone with a good technical mindset, a willingness to learn, and the ability to combine problem-solving skills with excellent customer service.

This is a great opportunity for someone early in their career who wants to build experience across customer support, software and technology, with opportunities to develop into more senior, technical or customer-focused roles in the future.

Key Responsibilities

Be the first point of contact for customers contacting the support desk
Provide friendly, helpful and professional support through every customer interaction
Take ownership of customer queries and ensure customers are kept informed of progress
Manage incoming support tickets through the service desk platform
Ask the right questions to understand customer issues and identify what help they need
Troubleshoot first-line software and technical issues
Guide customers through solutions in a clear and easy-to-understand way
Support users with system access, configuration and general system queries
Provide basic guidance and training to help customers get the most from our software
Escalate more complex issues to senior or technical teams when appropriate
Ensure escalations contain clear, accurate and useful information
Maintain accurate ticket notes, updates and resolutions
Monitor the support queue and help ensure response times and SLA targets are achieved
Work closely with colleagues across Support, Development and other internal teams to resolve customer issues
Assist with testing and validation of software updates, fixes and new functionality
Contribute to internal support documentation and knowledge base articles
Identify recurring customer issues and suggest ways we can improve our systems, processes and customer experience
Share customer feedback with the wider team to help us continually improve our service

Skills & Experience

Essential

Excellent customer service and communication skills
A genuine desire to help people and provide a positive customer experience
Friendly, patient and approachable communication style
Confident communicating with customers by phone, email and other support channels
Ability to remain calm, professional and kind when dealing with customers under pressure
Good written English and the ability to explain information clearly
Strong organisational skills and attention to detail
Ability to take ownership of tasks and follow issues through to resolution
Ability to prioritise workload and manage multiple customer requests
Comfortable learning and using new software systems
Good problem-solving skills and basic technical troubleshooting ability
Curious and willing to investigate how and why something works
Positive, proactive and team-oriented attitude
Willingness to learn and develop both customer service and technical skills

Desirable

Previous experience in a customer service, support desk or helpdesk role
Experience using ticketing or service desk systems
Experience supporting customers over the phone and by email
Understanding of SaaS or software platforms
Familiarity with Microsoft 365 and general business IT systems
Previous experience troubleshooting software or user issues
Experience working within a technology or software business

What Success Looks Like

Success in this role is not simply about closing tickets. It is about making sure customers feel supported throughout their experience with us.

You will be successful when:

Customers receive friendly, timely and helpful communication
Customers feel confident that their questions and problems are being taken seriously
Support tickets are handled efficiently and professionally
You take ownership of customer queries and keep people informed
First-line issues are investigated and resolved effectively
Technical escalations are accurate, detailed and well documented
Your understanding of our software and customer needs continues to develop
You build positive relationships with customers and colleagues
Customer feedback and recurring issues are recognised and shared with the wider team
You make a positive contribution to the support team and help us continually improve the service we provide

Career Development

We want this role to be somewhere you can develop and build your career.

As your knowledge, experience and interests grow, there may be opportunities to progress into areas such as:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Account Management or Customer Relationship roles
Product Support
Operations

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

business support jobs in west berkshire, brk

Customer Service Desk Analyst

Support Office - HR Advisor

EE Customer Guide - Newbury (25 Hour Contract)

Graduate Management Trainee - Newbury / Didcot

General Operations Assistant

Part Time Customer Service Advisor

Admin Team Leader

Senior Customer Experience Manager

Entry-Level Account Executive (HF1353759)

Data Reporting Administrator

Personal Assistant

Temporary Sales Advisor

Customer Care Associate

Payment Operations Associate

Sales Coordinator

Project & Deployment Coordinator

Part time Team & Admin Support (Maternity Cover)

Customer Success Advisor

Trainee Property Manager

Weekend Receptionist

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