Head of innovation Work, Jobs in West Berkshire, Brk (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Head of Sales
The Ramsbury Brewing and Distilling Company Ltd —Marlborough
- £47,500 - £52,500 a year
- Full-time
- Sales
- Customer service
- Agile
- Employee discount
- Sick pay
Quick apply
7d
Curriculum Manager - Engineering and Motor Vehicle
Newbury College —Newbury
- Full-time
- Engineering
- Café
- Teaching
- Free parking
- Employee discount
Head of Operations
East Berkshire Primary Care Out of Hours —Bracknell
- £65,000 - £72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Store discount
- Employee discount
Quick apply
12d
- Head of Projects & Estate Management
University of Winchester —Winchester
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Team management
9d
Head of Strategic HR & Advisory
Reading Borough Council —Reading
- £72,998 - £90,526 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Annual leave
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Curriculum Manager - Construction
Newbury College —Newbury
- Full-time
- IT
- Café
- Teaching
- Free parking
- Employee discount
Head of Decommissioning - Warrington or Westlakes (hybrid)
Orano —Abingdon
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
- Annual leave
People Business Partner - Northern Europe
Kenvue —Reading
- Hybrid work
- Psychology
- Human resources
- Business
Process Discipline Lead - Warrington or Abingdon
Orano —Abingdon
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
Head of Patient Science, Instrument Development & Thought Leadership
IQVIA —Reading
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Leadership
- Work from home
Order to Cash Global Process Owner
Serco Group —Hook
- £100,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Leadership
Head of Operational Risk Oversight – Payments, Process, and Central Functions
Nationwide Building Society —Swindon
- £110,000 - £150,000 a year
- Full-time
- Financial services
- Leadership
7d
Head of Strategy
The AA —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
7d
Head of Marketing UK and Ireland
Elanco —Hook
- Full-time
- Sales
- Marketing
- Master's degree
Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
Director of Marketing, Admissions and Engagement
Cokethorpe School —Witney
- £78,000 - £85,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
Quick apply
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
- Work from home
- Employee assistance programme

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head of innovation jobs near west berkshire, brk

Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Full-time
£60,000 a year

Qualifications

Power BI
Team management

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Aug 7 2026

circa £60,000 plus car (£5,100) and bonus

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

head of innovation jobs in west berkshire, brk

Senior Customer Experience Manager

Head of Sales

Curriculum Manager - Engineering and Motor Vehicle

Head of Operations

- Head of Projects & Estate Management

Head of Strategic HR & Advisory

Head of Service Desks - Reading, UK

Curriculum Manager - Construction

Head of Decommissioning - Warrington or Westlakes (hybrid)

People Business Partner - Northern Europe

Process Discipline Lead - Warrington or Abingdon

Head of Service Delivery

Head of Patient Science, Instrument Development & Thought Leadership

Order to Cash Global Process Owner

Head of Operational Risk Oversight – Payments, Process, and Central Functions

Head of Strategy

Head of Marketing UK and Ireland

Head of Hospitality

Director of Marketing, Admissions and Engagement

Head/Director TAM Transformation & Services, Airports