Senior customer service representative Work, Jobs in West Berkshire, Brk (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Sales
- Employee assistance programme
- Flexible schedule
Quick apply
Strategic Insight Lead
NielsenIQ —Oxford
- £45,500 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Sales Development Representative
TP-Link UK Ltd —Reading
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
Insight Manager
NielsenIQ —Oxford
- £45,500 - £53,836 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Senior Product Assurance Manager
Astroscale —Didcot
- £60,000 - £94,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Life insurance
- Sick pay
1d
Customer Experience Lead (Fixed Term Contract)
Oxford University Press —Oxford
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
- Employee discount
12d
Quantity Surveyor
Costain —Abingdon
- Full-time
- Contracts
- Construction
- Negotiation
Operational Support Officer
HM Courts & Tribunal Service —Reading
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
6d
Deputy Programme Director
Amentum —Reading
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Flexible schedule
1d
Programme Director
Fujitsu —Basingstoke
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior Journal Manager - Production
Oxford University Press —Oxford
- £35,000 - £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Employee discount
14d
System Detail Specialist (Lead System Engineer)
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Work from home
8d
Senior Construction Manager
Conrad Energy —Abingdon
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Computer literacy
Quick apply
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
VINCI Facilities UK —Abingdon
- Full-time
- In-person
- Leadership
- Mechanical knowledge
Quick apply
Systems Team Lead
DXC Technology —Farnborough
- Full-time
- Engineering
- No degree
- Leadership
6d
Senior Commodity Buyer - Fixed Term Contract
Alexander Dennis —Farnborough
- Call to connect
- ERP systems
- Business
- Negotiation
Quick apply

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senior customer service representative jobs near west berkshire, brk

Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in west berkshire, brk

Senior Customer Success Manager

Senior Project Manager

Senior Commercial Executive

Strategic Insight Lead

Sales Development Representative

Insight Manager

Senior Product Assurance Manager

Customer Experience Lead (Fixed Term Contract)

Quantity Surveyor

Operational Support Officer

Global Employee Relations Investigator

Deputy Programme Director

Programme Director

Senior Journal Manager - Production

System Detail Specialist (Lead System Engineer)

Senior Construction Manager

People Business Partner

Operations Manager

Systems Team Lead

Senior Commodity Buyer - Fixed Term Contract

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