Customer solutions specialist Work, Jobs in West Bromwich, Wmd (with Salaries)

Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
2d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
5d
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Specialist
EZECO Ltd —Birmingham
- £24,420.00 - £38,785.13 a year
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
8d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
- Customer service
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Technical Trainer (Solar, Battery Storage & more)
SolaX Power UK Ltd —Atherstone
- From £40,000 a year
- Full-time
- IT
- Communication skills
- Teaching
- Free parking
- Flexitime
Quick apply
9d
Content Marketing Specialist
Southco —Worcester
- From £32,000 a year
- Full-time
- Marketing
- Social media management
- English
- Life insurance
- Sick pay
Quick apply
Office Administrator - Supplies
BCS Group —Walsall
- 8 hour shift
- Computer literacy
- Warehouse experience
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Internal Sales Account Coordinator
Travis Perkins plc —West Bromwich
- Full-time
- Customer service
- IT
9d
Senior Employer Brand Specialist
OneAdvanced —Birmingham
- Project management
- IT
- Employee assistance programme
- Bereavement leave
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
4d
Account Manager ( Technology Leader/Visionary)
Target Integration —University of Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
13d
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Technology Graduate
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Multi-skilled Warehouse Operative
Workwear Uniform Group Ltd —Oldbury
- Full-time
- Microsoft Excel
- Heavy lifting
- ERP systems
Quick apply

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customer solutions specialist jobs near west bromwich, wmd

Business Support and Customer Service Specialist

HERMEQ -
West Bromwich

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year
2 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The Business Support Specialist is responsible for providing outstanding customer service while supporting the wider sales and operational teams. Acting as a key point of contact for customers, you will manage enquiries, process orders, resolve issues, coordinate deliveries and returns, and ensure every customer receives a professional and efficient service.

You will work closely with Sales, Operations, Manufacturing, Transport and Purchasing to ensure customers are kept informed and that any issues are resolved quickly and effectively.

Key Responsibilities

Customer Service

Deliver exceptional customer service across telephone, email and online enquiries.
Build strong relationships with customers through regular communication.
Handle customer queries professionally, providing timely and accurate information.
Manage customer complaints from initial enquiry through to resolution.
Liaise with internal departments to ensure customer issues are resolved quickly.
Keep customers updated throughout the order lifecycle, providing proactive communication regarding delays or changes.
Ensure every customer interaction reflects HERMEQ's high standards of service.

Order Management

Coordinate with Production, Transport and Purchasing to ensure orders are fulfilled on time.
Monitor customer orders through to delivery.
Manage returns, credits and replacement orders where required.
Raise and process return requests in line with company procedures.
Assist with delivery scheduling and customer collection requests.

Sales & Business Support

Customer Account Management

Work closely with customers to understand their requirements and provide suitable solutions.
Support key accounts by ensuring excellent service levels are maintained.

Internal Communication

Act as the link between Sales, Transport, Manufacturing, Warehouse and Purchasing.
Ensure all departments have accurate customer information.
Communicate delivery updates, stock issues and production delays.
Escalate urgent customer issues where appropriate.

Administration

Ensure company systems remain up to date.
Support continuous improvement initiatives across the department.

Key Skills & Experience

Essential

Previous experience within Customer Service, Business Support or Internal Sales.
Excellent communication skills, both written and verbal.
Strong organisational and time management skills.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Confident using Microsoft Office, particularly Excel and Outlook.
Strong problem-solving skills with the ability to remain calm under pressure.
Professional and positive attitude.
Ability to work effectively as part of a team.

Hours of Work - Monday to Friday 8am until 5pm

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in west bromwich, wmd

Business Support and Customer Service Specialist

Specialist Customer Service Advisor

Customer Complaint Resolution Handler

Customer Service Specialist

Customer Service & After Care Co-ordinator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Experience & Quoting Specialist

Technical Trainer (Solar, Battery Storage & more)

Content Marketing Specialist

Office Administrator - Supplies

Internal Sales Account Coordinator

Senior Employer Brand Specialist

Service Desk Analyst

Account Manager ( Technology Leader/Visionary)

Fleet Delivery Specialist

Customer Claims Specialist

Technology Graduate

Customer Service Coordinator

Internal Sales Coordinator

Multi-skilled Warehouse Operative

I want to receive the latest job alerts for customer solutions specialist in west bromwich, wmd

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