Planning lead Work, Jobs in West Bromwich, Wmd (with Salaries)

Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
4d
Lead Coordinator
EMR Group —Birmingham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
8d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Senior Operations Manager
Riverstone Adventure Group —Birmingham
- £78,643.45 - £92,269.33 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Employment & Skills Officer
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- Communication skills
- Flexitime
1d
Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
11d
Executive Assistant
M Group —Warwick
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
5d
Operations Centre Manager
Collins Aerospace —Wolverhampton
- Full-time
- Leadership
- Paid training
7d
Band 7 AHPs eJob Planning & Workforce Professional Lead
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Part-time
- Rehabilitation centre
- Leadership
1d
People Business Partner
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Management
- Human resources
- AI
- Annual leave
- Employee discount
3d
Planning and Delivery Lead
Alexander Mann Solutions (AMS) —Solihull
- Full-time
Strategic Engagement & Partnership Lead
ICE Creates —Warwick
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Management
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
8d
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
11d
Events Executive
WMGC —Birmingham
- £32,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
Customer Experience Manager
First Fence —West Bromwich
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
11d
Senior Manager - Customer Outcomes & Insights
West Brom —West Bromwich
- £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
Events Officer
Gambling Commission —Birmingham
- £32,225 a year
- Full-time
- Hybrid work
- Administrative experience
- Project management
- Travel
- Annual leave
5d
Strategic Project Delivery Lead
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
3d
People Partner - Employee Relations
Select Lifestyles Ltd —West Bromwich
- £38,000 - £40,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Free parking
Quick apply
Learning Development Officer
South and City College Birmingham —Longbridge
- £37,525 - £39,605 a year
- Full-time
- English
- Employee discount

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planning lead jobs near west bromwich, wmd

Customer Relations Lead

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
From £40,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
Logistics
English
Account management
Communication skills

Full job description

Location: Oldbury, West Midlands
Salary: £40,000 starting salary
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: On-site
Weekends: No weekends

About the Role

Grain and Frame is looking for a Customer Relations Lead to take ownership of our customer service function.

You will manage the day-to-day customer interactions across sales enquiries, delivery updates, product issues, complaints and aftercare. You will also be responsible for improving how we communicate with customers, reducing repeat issues and helping create a better customer experience as the business grows.

This is a hands-on role in a small team. You will be close to the detail, close to the customer and expected to use good judgement to get things done properly.

What You’ll Own

Managing customer enquiries by phone, email and helpdesk
Helping customers choose the right dining table, chairs, size and finish
Handling delivery updates, damaged product reports, complaints and aftercare issues
Working with warehouse, logistics and courier partners to resolve customer issues
Using AI and customer service tools to improve speed, consistency and quality
Identifying repeat problems and helping fix the root cause
Improving customer communication before, during and after delivery
Planning and delivering customer experience improvement projects
Giving the owners clear feedback on customer issues, risks and opportunities
Supporting company growth by improving how customers experience Grain and Frame

What Success Looks Like

Customers receive fast, clear and helpful communication
Issues are resolved without unnecessary escalation
Complaints are handled calmly and fairly
Repeat customer problems are reduced
The owners have better visibility of customer issues and trends
Customer communication becomes more proactive and consistent
Reviews, referrals and customer satisfaction improve
Customer service becomes easier to manage as the company grows

About You

We are looking for someone capable, organised and commercially aware.

You should be comfortable handling daily customer issues while also thinking about how the system can be improved. You need to be confident on the phone, clear in writing and calm when dealing with difficult situations.

You will be a strong fit if you are:

Highly organised and self-directed
Confident speaking to customers
Calm and professional under pressure
Practical, direct and solution-focused
Commercially aware
Strong with written communication
Good at spotting patterns and improving processes
Comfortable using AI and digital tools
Able to make sensible decisions without constant direction
Motivated by responsibility and high standards

Experience

You should have strong experience in customer service, customer experience, aftercare, complaints handling, account management, operations or another customer-facing role where ownership and judgement were required.

Experience in ecommerce, furniture, logistics, retail, premium products or home interiors would be useful, but it is not essential.

The key requirement is that you can run the customer service function day to day, improve how it works and represent the standard expected of a premium brand.

What We Offer

£40,000 starting salary
Full-time, permanent role
Monday to Friday working pattern
No weekend work
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Direct access to the business owners
Ownership of the customer service function
Opportunity to improve systems, processes and customer experience

Pay: From £40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

planning lead jobs in west bromwich, wmd

Customer Relations Lead

Lead Coordinator

Operations Planning & Delivery Manager

Senior Operations Manager

Employment & Skills Officer

Head of Customer and Business Intelligence

Executive Assistant

Operations Centre Manager

Band 7 AHPs eJob Planning & Workforce Professional Lead

People Business Partner

Planning and Delivery Lead

Strategic Engagement & Partnership Lead

Head of Customer and Business Intelligence

Events Executive

Customer Experience Manager

Senior Manager - Customer Outcomes & Insights

Events Officer

Strategic Project Delivery Lead

People Partner - Employee Relations

Learning Development Officer

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