Field support specialist Work, Jobs in West Burton (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
PAT Tester
Mears Group —Darlington
- Up to £32,510.38 a year
- Monday to Friday
- Annual leave
- Employee discount
Safety Specialist
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- English
- Team management
- No degree
Transitions Officer (2025/LM107)
EAST DURHAM COLLEGE —College
- £26,374 - £28,163 a year
- Full-time
- English
- Presentation skills
- School
- Free parking
- Annual leave
Principal NetSuite Developer
William Smith Group 1832 —Barnard Castle
- From £50,000 a year
- Full-time
- Oracle
- ERP systems
- SQL
- Free parking
- Employee assistance programme
Quick apply
9d
Head of Catering and Housekeeping
HC-One - Clinical Quality —Darlington
- £70,000 a year
- Hospitality
- Analysis skills
- Continuous improvement
Quick apply
5d
Magnets Engineering Manager
UK Atomic Energy Authority —West Burton
- Full-time
- Engineering
- Leadership
- Annual leave
- Employee assistance programme
Regional Administrator
HC-One - Central Support —Darlington
- £40,000 a year
- Microsoft Office
- Administrative experience
- Travel
Quick apply
4d
Senior Training Facilitator
HC-One - People Development & Engagement —Darlington
- £40,000 a year
- BLS Certification
- Supervising experience
- Travel
Quick apply
1d
Multi Skilled Operative
Mears Group —Darlington
- Up to £36,884 a year
- Monday to Friday
- Customer service
- Plumbing
- Travel
- Annual leave
- Employee discount
1d
Geotechnical Engineer
North Yorkshire Council —Northallerton
- £40,000 - £47,000 a year
- Full-time
- Engineering
- Master's degree
- Supervising experience
- Employee assistance programme
10d
Retail Merchandiser
Service Innovation Group UK —Richmond
- Up to £15 an hour
- Management
Specialist Occupational Therapist
Tees, Esk and Wear Valleys NHS Trust —Ripon
- £39,959 - £48,117 a year
- Full-time
2d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Skipton
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply
Dementia Care Specialist
HC-One - Clinical Quality —Darlington
- £75,000 a year
- Analysis skills
- Travel
- IT
Quick apply
5d
Quality Digital Innovation Senior Specialist (18 Month /Secondment)
GlaxoSmithKline —Barnard Castle
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
9d
Service Manager
Flannery Plant Hire —Darlington
- Maintenance
- Organisational skills
- Communication skills
1d
Field Dental Nurse
Bupa Dental Care —Darlington
- Full-time
- Travel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Pharmacist
Boots —Settle
- Part-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Clinical Specialist - PIPA
Tees, Esk and Wear Valleys NHS Trust —Northallerton
- £49,387 - £56,515 a year
- Full-time
- Master's degree
- Travel
4d

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field support specialist jobs near west burton

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

field support specialist jobs in west burton

Technical Support Specialist (Hybrid)

PAT Tester

Safety Specialist

Transitions Officer (2025/LM107)

Principal NetSuite Developer

Head of Catering and Housekeeping

Magnets Engineering Manager

Regional Administrator

Senior Training Facilitator

Multi Skilled Operative

Geotechnical Engineer

Retail Merchandiser

Specialist Occupational Therapist

Senior Territory Manager - North / North West Implants • Regeneration

Dementia Care Specialist

Quality Digital Innovation Senior Specialist (18 Month /Secondment)

Service Manager

Field Dental Nurse

Pharmacist

Clinical Specialist - PIPA

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