Handover Specialist
Marshall Motor Group Mercedes-Benz Truck and Van
£35,000 Basic salary | £45,000 OTE ; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hrs
Are you an experienced HGV Class 1 driver looking for something different?
Marshall Truck & Van is looking for an experienced HGV driver who wants to take the next step in their career and move beyond the driving seat into a varied role combining customer interaction, driver familiarisation, vehicle technology, training and sales support.
You don’t need to be an experienced trainer. What matters is that you have strong HGV driving experience, a passion for trucks and the confidence and personality to work with customers and drivers. We’ll help you develop the training and familiarisation skills required for the role.
In this role:
- Deliver new Mercedes-Benz Trucks to customers and provide a professional, comprehensive handover
- Familiarise customers and drivers with their new vehicle, including controls, safety systems, technology and driver assistance features.
- Develop your knowledge of Mercedes-Benz digital services, telematics and vehicle technology and demonstrate these to customers.
- Support customer and driver demonstrations.
- Manage the sales team's demonstrator vehicles, ensuring they are clean, compliant, maintained and ready for use.
- Coordinate demonstrator servicing, workshop bookings and compliance requirements.
- Manage demonstrator and handover diaries and bookings.
- Coordinate demonstrator servicing, workshop bookings and compliance requirements.
- Manage demonstrator and handover diaries and bookings.
- Provide logistical support to the sales team, including vehicle collection and delivery.
- Liaise with bodybuilders and ancillary equipment suppliers, coordinating vehicle movements for bodywork, preparation and installation.
- Support the sales team with customer vehicle collections and deliveries throughout the sales process.
- Complete further-afield vehicle handovers, including occasional overnight stays.
- Work closely with Sales, Aftersales, Workshops, bodybuilders and customers to ensure vehicles are delivered on time and to the required standard.
- Ensure every customer leaves their handover confident and comfortable operating their new truck.
- Represent Marshall Truck & Van and Mercedes-Benz Trucks professionally at all times
You’ll be an experienced HGV driver who is ready for a new challenge
Perhaps you’ve spent years behind the wheel and now want to use that experience in a different way. You’ll enjoy working with people, have a natural ability to explain things clearly and take pride in helping others.
You don't need formal training experience — we’re looking for the right person and the right attitude, and we’ll support you in developing the skills required to become an excellent driver trainer and vehicle handover specialist.
You'll be:
- An experienced and confident HGV driver.
- Passionate about trucks and interested in the latest vehicle technology.
- Confident communicating with customers and professional drivers.
- Patient and approachable, with the ability to explain things clearly.
- Organised and comfortable managing multiple tasks and vehicle movements.
- Practical, reliable and professional.
- Customer-focused and committed to delivering a first-class experience.
- Flexible and willing to travel, including occasional overnight stays.
- Keen to learn and develop into a training and customer-facing role.
Essential
- HGV Class 1 driving licence.
- Driver CPC qualification.
- Proven experience driving HGVs.
- Excellent communication and customer service skills.
- A professional approach and strong attention to detail.
If your CPC requires renewal, this will be funded by the company.
A different career behind the wheel
This isn't a traditional HGV driving role.
It's an opportunity to take the experience you've built on the road and use it in a completely different way — working with customers, demonstrating some of the industry's most advanced trucks and helping drivers get the very best from their new vehicles.
If you're an experienced HGV driver who is ready to step out of the cab and into something different, we'd like to hear from you.
Think you've got what it takes? Apply now.
About us:
At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.
In return to your commitment to us, we will offer you:
- Performance rewards: Monthly bonus plans and company car. If relevant
- Career development: Manufacturer training (if applicable) and succession planning, with Constellation Automotive leadership training.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
