Service desk analyst Work, Jobs in West Ecclesfield, Nl (with Salaries)

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
16h
Service Desk Analyst
University of Sheffield —Sheffield
- £25,249 - £28,778 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee discount
12d
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Overtime
- Customer service
- DevOps
- Presentation skills
- Annual leave
8d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- IT
11d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
7d

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Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
To answer incoming calls in a professional, courteous and timely manner. The provision of 1st line IT support to Trust users either in person, by telephone or…
£25,760 - £27,476 a year
16h
Customer Support Agent
Home Decor GB Ltd —Sheffield
Good communicator and a confident telephone manner. Proactively manage the customer order banks through regular contact with sites and sales.
From £24,785 a year
Quick apply
13d

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Service Desk Analyst

Sheffield Health Partnership University NHS Foundation Trust
Sheffield

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
16 hours ago

Qualifications

Active Directory

Full job description

To answer incoming calls in a professional, courteous and timely manner

To log all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated.

To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System.

To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication.

To escalate and allocate support records to the relevant support teams with the appropriate level of information to assist with onwards resolution.

To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties.

To follow and promote Service Desk processes including the incident management and service request procedures.

To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions.

To provide and assist with 1st/2nd line user support following direction.

To be a member of the Digital Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.

To contribute to an efficient and effective Digital Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users

To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.

To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.

To support the Digital Technical Support Engineers/Technicians.

At SHPU, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

The provision of 1st line IT support to Trust users either in person, by telephone or via remote control, covering the full range of end user software and hardware running on the Trust network.

Logging, processing, diagnosing, and investigating software and hardware faults, providing advice and guidance to Customers.

Escalating issues which can’t be fixed to more senior support staff and/or IT Management.

The IT Service Desk opens Monday to Thursday 8.30 – 17.00 and Friday 8.30 – 16.30 as such, any member of the Service Desk Team may be required to work fixed hours to support the operational needs of the department and therefore the wider Trust.

To create and maintain network user accounts (including email) using Microsoft Active Directory, including maintaining the database supporting this system. This includes appropriately granting and removing permissions relating to file folder, mailbox and data access.

To promote good IT practices by means of telephone advice and promoting knowledge articles.

To effectively manage and prioritise own workload, ensuring Customer expectations are managed.

To install new hardware peripherals to best practice configurations utilising predefined procedures.

To upgrade and repair existing hardware peripherals, working with colleagues to replace/repair equipment in a cost-effective manner.

To upgrade, repair and install Trust approved, applications and other software packages remotely.

To apply generic technical problem-solving skills to investigate incidents and problems, analysing data and documenting this to support corrective action.

To be able to work with other members of the Digital Team to efficiently resolve incidents and/or to implement change.

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service desk analyst jobs in west ecclesfield, nl

Service Desk Analyst

Service Desk Analyst

Junior Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst - Tier I

Service Desk Analyst

Service Desk Analyst

Security Operations Engineer

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