£32,000 - £40,000
Remote first within the UK. We work primarily from home but also have an office available in Central London for monthly in-person meetings with your team and quarterly all team meetings. You can expect to travel to the office at least 12 times per year.
Product Manager (Supporter Experience)
Fixed Term - 9 - 12 months
We are happy to talk about flexible working, including part time.
10am Monday 29 June 2026
As an Associate Product Manager at Full Fact, you will be part of a team that helps tackle the spread of misleading, dangerous claims and hold those responsible to account.
You will be responsible for engaging and growing Full Fact’s audiences through website and email channels. Working collaboratively with colleagues across different teams, the successful candidate will be a self-starter, taking a data-driven approach to develop creative strategies to improve acquisition, retention, and user journeys.
If you are passionate about using technology to build a better information environment, and thrive in a collaborative, mission-driven environment, we'd love to hear from you.
If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant.
Website
Assist with the delivery of Full Fact’s website product roadmap in. Tasks include: frontend redesign and functionality, CMS development.
Contribute to prioritisation of backlog based on user needs and analytics.
Manage and optimise engagement tools such as popups and email sign up journeys.
Email
Manage the MailChimp platform.
Provide technical support for team members in building Full Fact’s weekly email newsletter.
Develop and optimise automated email journeys when required.
Analytics
Monitor and develop KPIs across email and website.
Run A/B tests to improve conversion and engagement when relevant.
Produce insights to inform product decisions.
Work with analytics tools (mostly Google suite) to improve tracking and reporting.
Search Engine Marketing
Political impartiality and sensitivity:
You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).
Understanding of public debate in the UK and sensitivity to the political context we work in.
Essential skills & experience
Have excellent communication skills, both verbal and written
Be highly organised with the ability to manage own workload
Able to work collaboratively with technical and content teams
Understanding information environment in which Full Fact operates
Sensitivity to the need for political impartiality in relation to Full Fact's work
Experience of delivering website improvements to enhance user experience
Experience managing CMS platforms
Experience managing email communication platforms (e.g. MailChimp)
Experience of utilising website analytics to inform website development
Proficient in Excel, data analysis and reporting
Understanding of SEM strategies and best practice
Desirable experience
Experience of working in the media and journalism landscape
Experience of Agile working
Experience with Google Analytics, Tag Manager, or related tools
Experience conducting A/B or multivariate testing
Starting salary of £32,000 - £40,000 per annum depending on experience.
Workplace Pension
Generous holidays
25 days holiday plus bank holidays
In addition, we close the office for a period between Christmas and New Year
Day off for moving home
Comfortable, centrally located London office with good transport links
Employee Assistance Programme
Upload your CV and cover letter using the link below by 10am on Monday 29 June 2026
Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously
Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship https://fullfact.org/about/careers/#standards
We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact [email protected].
The interview panel will include Jon Chittenden, Mark Frankel and a member of our technical team.
The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.
The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.
The second interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance.
