Customer support & client services managers Work, Jobs in West End, Gtl (with Salaries)

Customer Support Lead
Legl —London
- Hybrid work
- AI
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
2h
Customer Support Calls Manager
Second Nature —London
- Full-time
- Remote
- Google Suite
- Customer service
- Analysis skills
Quick apply
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Customer Services Manager
Global Switch —London
12d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Front of House Team Leader
Rapport —London
- £38,600 a year
- Full-time
- Employee assistance programme
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
2d
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Quality Control Representative
Flatpay —London
- CRM software
- Customer service
- English
Quick apply
2d
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
12d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
2d

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customer support & client services managers jobs near west end, gtl

Customer Support Lead

Legl
London

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Job details

Qualifications

Full job description

Hi We’re Legl.

Legl is building the operating system for modern legal services.
We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences

We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.

We Work Best When

AI is the central-operating model: not a tool or a future plan - but assumed in the way we operate.
Decisions live with people: you're trusted to make calls and own them.
Think deeply, execute quickly: speed and rigour, not speed or rigour.

What You’ll Do

As a Support Lead at Legl, you'll:

Deliver frontline volume. In the queues across live chat, phone and email, resolving within SLAs
SLA delivery. Design & run the operation that delivers a minutes first response, hours time-to-close, and market-leading CSAT.
AI delivery. Own containment, deflection and AI resolution rates.
Own the knowledge base. Keep the help centre accurate and current against every product release, with a defined refresh cadence for new features, so it both reduces inbound volume and improves AI resolution.
Lead escalations with composure. When a top-tier customer is blocked and the query has been escalated, you'll be the deescalation point to handle the problem.
Close the product feedback loop. Surface recurring themes and insights to the product team so we reduce tickets per workflow over time, not simply resolve them faster.

This Role Is a Great Fit If…

You've led a support function before and turned ad-hoc firefighting into clear processes, ownership and routing.
You're genuinely metrics-driven - you can look at a declining CSAT line, diagnose why, and credibly commit to SLAs.
You're a player-coach who's happy in the inbox today and helping other members of the team You think deliberately about the human/AI mix and where AI should be deployed and not deployed
You're unflappable under pressure and instinctively protect the experience for accounts when something breaks.

This Role Is Not a Great Fit If…

You want to only respond to tickets and aren't interested in owning processes, routing or the underlying numbers.
You see AI as something for "later" or as a threat, rather than a core lever you'd actively own.
You need a large, settled team and mature tooling to be effective - this starts lean and scrappy, with plenty still to build.
You freeze when a top customer escalates loudly instead of stepping toward the problem.

Apply Now

Refine Your Search

customer support & client services managers jobs in west end, gtl

Customer Support Lead

Head of Customer Operations

Customer Support Calls Manager

Sales Support Team Leader

Customer Support Team Lead

Customer Services Manager

Customer Service Manager

Head of Client Services

Client Services Manager

Front of House Team Leader

Guest Experience & Welcome Manager

Customer Operations Manager

VP, Customer Experience & Services

Customer Support Team Lead

Quality Control Representative

Contact Centre Team Leader

BPO Senior Manager

EMEA Customer onboarding Lead

Contact Centre Operations Manager

Head of Customer Value

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Hi We’re Legl.

What You’ll Do

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