Senior shift leader Work, Jobs in West End, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
4d
Director of Operations
Guy's and St Thomas' NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Weekend availability
1d
Senior Duty Manager
Albert's Schloss London —London
- £42,000 - £46,000 a year
- Full-time
- Hospitality
- Organisational skills
- Communication skills
Quick apply
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Security Operations Manager
ABM —London
- Weekend availability
- Military
- Contracts
- In-person
Chief Operating Officer
Guy's and St Thomas' NHS Foundation Trust —London
- £121,528 - £138,529 a year
- Weekend availability
1d
Assistant General Manager
The Blues Kitchen Camden —London
- £60,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- Restaurant
- Referral programme
Quick apply
Global Social Creator & Affiliate Manager
Logitech —London
- Full-time
- Hybrid work
- Leadership
- Work from home
9d
Executive Head Housekeeper
Vignette Collection —London
- Hotel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Office Manager
Generator x Freehand Hotels —London
- Full-time
- English
- Human resources
- Communication skills
- Gym membership
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —London
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Hotel General Manager
Camden Town Hotel —London
- Up to £55,000 a year
- Weekend availability
- Microsoft Excel
- Management
- English
- Employee discount
Quick apply
11d
Senior Restaurant Manager
The Barbary Notting Hill —London
- £48,000 - £50,000 a year
- Full-time
- Hospitality
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
People Leader, Europe
Indicium AI —London
- Hybrid work
- Human resources
- Financial services
- AI
Quick apply
4d
Security Operations Manager
ABM UK —London
- Weekend availability
- Military
- Contracts
- In-person
- Employee discount
Quick apply
On-Site Manager (Catering)
Yarzin Sella —London
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
General Manager
The Blues Kitchen Shoreditch —London
- £80,000 a year
- Weekend availability
- Restaurant
- Referral programme
Quick apply
Senior Project Manager
Secret Intelligence Service —London
- From £72,793 a year
- Hybrid work
- PMP
- Travel
- IT
- Annual leave
- Work from home
4d
Waiter
Cafe Linea —London
- £13 - £16 an hour
- Part-time
- Organisational skills
- Leadership
- Restaurant
- Annual leave
- Employee discount
Quick apply
5d
Team Leader (Full Time)
Globe Court Care Home —London
- £13.50 an hour
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
Quick apply

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
4 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

senior shift leader jobs in west end, gtl

Control Centre Duty Manager

Director of Operations

Senior Duty Manager

Retail Team Leader

Security Operations Manager

Chief Operating Officer

Assistant General Manager

Global Social Creator & Affiliate Manager

Executive Head Housekeeper

Office Manager

Collection/Delivery Driver

Hotel General Manager

Senior Restaurant Manager

People Leader, Europe

Security Operations Manager

On-Site Manager (Catering)

General Manager

Senior Project Manager

Waiter

Team Leader (Full Time)

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