Senior supervisor Work, Jobs in West End, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
1d
Qualified Supervisor
Office Test —London
- £50,000 - £60,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Analysis skills
Quick apply
Human Resource Business Partner - Generalist
Demo160: Core Template TEMC —London
- £76,000 - £115,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Annual leave
Senior Operations Manager
Ecokleen Group —London
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Annual leave
Quick apply
Practice Manager
Penrose Health —London
- £50,000 - £60,000 a year
- Full-time
Quick apply
Change Manager (fixed term contract)
Blick Rothenberg —London
- Full-time
- Project management
- Communication skills
Quick apply
13d
Senior Associate Director, Business Manager, EMEA & LatAm Client Group (12-Month FTC)
Janus Henderson —London
- Hybrid work
- Management
- Salesforce
- Analysis skills
Supervisor
Mears Group —London
- Up to £44,850 a year
- Maintenance
- Supervising experience
- Organisational skills
- Annual leave
- Employee discount
Supervisor
Missoma —London
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
Quick apply
Corporate Security Supervisor
Provincial Security Services —London
- Full-time
- Google Suite
- Presentation skills
- First Aid Certification
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Marketing Manager
Vertex Pharmaceuticals —Paddington
- Full-time
- Marketing
- Bachelor's degree
- Travel
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Site Contract Manager - Contract Cleaning
Samsic UK —London
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Annual leave
Quick apply
7d
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Events Senior Supervisor
Selecta —London
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
- Sick pay
Quick apply
Frontline Cleaning Inspector / Quality Auditor
Smarter Services Ltd —London
- £36,000 a year
- Full-time
- Microsoft Office
- Driving
- Travel
Quick apply
7d
32hr Supervisor, Steve Madden, Westfield White City
Kurt Geiger —London
- Full-time
- Communication skills
- Employee discount
Quick apply
Reception Supervisor
Reception —London
- £31,111 a year
- Full-time
- Hospitality
- English
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Accounts Payable Manager
Thesleff Group —London
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Organisational skills
Quick apply
13d
Supervisor
The Coach Makers Arms —London
- £16.91 - £20.51 an hour
- Full-time
- Hospitality
- Team management
- Leadership
- Employee discount
Quick apply
13d

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
1 day ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

senior supervisor jobs in west end, gtl

Control Centre Duty Manager

Qualified Supervisor

Human Resource Business Partner - Generalist

Senior Operations Manager

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Senior Associate Director, Business Manager, EMEA & LatAm Client Group (12-Month FTC)

Supervisor

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Frontline Cleaning Inspector / Quality Auditor

32hr Supervisor, Steve Madden, Westfield White City

Reception Supervisor

Accounts Payable Manager

Supervisor

I want to receive the latest job alerts for senior supervisor in west end, gtl

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