Complaints manager Work, Jobs in West Hallam, Dby (with Salaries)

Property & Compliance Manager
Positive Futures supported housing —Ilkeston
- £14.38 - £15.10 an hour
- Part-time
- Management
- Maintenance
- Administrative experience
Quick apply
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
12d
Talent Acquisition Manager – Contingent Workers
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Customer service
- English
- Analysis skills
Regional Operations Manager
Blue Ribbon Health and Wellbeing —Chesterfield
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
5d
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
Quality Manager
WLR Precision Engineering —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
4d
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
6d
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Driver Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
4d
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Nottingham
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
CBT Approvals & Decision Officer
Driver and Vehicle Standards Agency —Nottingham
- £26,607 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Territory Manager Trade Direct
PPG —Derby
- Full-time
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Mansfield
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
Head of Medicine Quality and Governance
NHS Northamptonshire Integrated Care Board —Leicester
- £79,504 - £91,609 a year
- Full-time
- Analysis skills
- Leadership
12d
Manufacturing Quality Lead
Incora —Derby
- Up to £50,000 a year
- Full-time
- Engineering
- Microsoft Office
Operational Site Lead
Aspiro Healthcare —Derby
- £14.50 an hour
- Full-time
- Customer service
- Team management
- Organisational skills
- Free parking
Quick apply

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Property & Compliance Manager

Positive Futures supported housing
Ilkeston

Quick apply

Job details

Part-time
£14.38 - £15.10 an hour

Qualifications

Management
Procurement
GCSE
Maintenance
Administrative experience
Data entry
Leadership
Communication skills
Office experience

Full job description

Supported Housing Property & Compliance Manager

Location: Erewash / Amber Valley
Salary: £14.38 - £15.10 an hour
Contract: Permanent – Part time Monday’s, Wednesday’s & Friday’s – Can be within school hours
Reports to: Local Service Manager

Role Purpose

The Supported Housing Property & Compliance Manager is responsible for overseeing the maintenance, safety, compliance, and asset management of the organisation's supported housing portfolio. The postholder will ensure that all properties are safe, compliant, well-maintained, and provide a high-quality living environment for residents. The role includes direct management of the internal maintenance team, as well as external contractors, to deliver responsive repairs, planned maintenance, and compliance programmes efficiently and effectively.

Key Responsibilities

Property & Asset Management

Manage a portfolio of supported housing properties, ensuring they are maintained to a high standard.
Conduct regular property inspections, audits, and condition surveys.
Develop and implement planned maintenance and asset management programmes.
Oversee void property works to ensure properties are re-let promptly.
Identify opportunities to improve property performance, sustainability, and resident satisfaction.
Conduct new property on-boarding, including inventory sign offs

Maintenance Team Management

Lead, manage, and develop the internal maintenance team, including operatives and apprentices where applicable.
Allocate workloads and monitor performance to ensure repairs and maintenance tasks are completed within agreed timescales.
Conduct regular supervision, performance reviews, training, and development activities.
Ensure the maintenance team operates in accordance with health and safety policies and procedures.
Manage leave requests and resource planning to maintain effective service delivery.
Foster a culture of accountability, customer service excellence, and continuous improvement.
Monitor productivity and quality of work delivered by the maintenance team.

Repairs & Maintenance

Oversee the delivery of responsive repairs, cyclical maintenance, and planned works.
Ensure repair requests are prioritised appropriately and completed within service standards.
Monitor repair trends and implement preventative maintenance solutions.
Manage emergency repair arrangements and out-of-hours maintenance services where applicable.
Ensure accurate records of repairs, inspections, and maintenance activities are maintained.

Compliance & Health and Safety

Ensure full compliance with all statutory and regulatory requirements relating to housing and property management.
Oversee compliance programmes including:
Gas Safety
Electrical Safety (EICR)
Fire Safety
Legionella Risk Assessments
Asbestos Management
PAT Testing
Building Safety Requirements
Maintain accurate compliance records and ensure remedial actions are completed within required timescales.
Lead on health and safety inspections, audits, and risk assessments.
Investigate property-related incidents and implement corrective actions.

Contractor & Supplier Management

Procure, appoint, and manage external contractors and service providers.
Monitor contractor performance against service level agreements and KPIs.
Ensure contractors comply with health and safety, safeguarding, and organisational requirements.
Verify and approve completed works and associated invoices.

Resident & Stakeholder Engagement

Work collaboratively with housing and support teams to ensure residents receive a high-quality service.
Respond effectively to complaints and service requests relating to property matters.
Engage with residents to understand property-related concerns and identify service improvements.
Liaise with local authorities, regulators, and partner agencies as required.

Compliance Reporting & Governance

Produce regular reports on compliance, repairs, maintenance performance, and property risks.
Maintain accurate property, asset, and compliance records.
Support internal and external audits and inspections.
Provide assurance to senior management and trustees regarding property compliance and operational performance.

Person Specification

Essential Experience

Significant experience in property or housing management.
Experience managing a maintenance team within housing, or property services.
Experience overseeing statutory compliance programmes and health and safety requirements.
Experience managing contractors and service providers.
Experience managing budgets and delivering value-for-money services.

Desirable Knowledge

Housing health and safety legislation and compliance requirements.
Building maintenance and repairs management.
Social housing and supported housing environments.
Safeguarding and risk management principles.
Contractor management and procurement processes.

Essential Skills

Strong leadership and people management skills.
Excellent organisational and workload planning abilities.
Ability to manage multiple priorities and meet deadlines.
Strong communication and stakeholder management skills.
Competent in property management and compliance systems.
Analytical and problem-solving capabilities.

Key Performance Indicators (KPIs)

100% compliance with statutory inspection and certification requirements.
Repairs completed within agreed service standards.
High levels of resident satisfaction with repairs and maintenance services.
Effective management and performance of the internal maintenance team.
Compliance and maintenance budgets managed within agreed limits.
Reduction in repeat repairs and property-related complaints.
Successful completion of planned maintenance programmes within target timescales

Pay: £14.38-£15.10 per hour

Work Location: On the road

Quick apply

Refine Your Search

complaints manager jobs in west hallam, dby

Property & Compliance Manager

Operations Manager

Talent Acquisition Manager – Contingent Workers

Regional Operations Manager

Deputy Care Manager

Quality Manager

Complaints Manager

Housing Officer - Derby

Area Sales Manager, UK

Driver Support Manager

Customer Liaison Officer

Capital Account Manager

Sterility Assurance Manager

Independent Living Advisor

CBT Approvals & Decision Officer

Territory Manager Trade Direct

ICQA Area Manager

Head of Medicine Quality and Governance

Manufacturing Quality Lead

Operational Site Lead

I want to receive the latest job alerts for complaints manager in west hallam, dby

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