Service delivery manager Work, Jobs in West Hendon Nw2 (with Salaries)

Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
11d
Collection/Delivery Driver
Nella Cutlery Services —Camden Town
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
9d
Operations Support
Cora Health —London
- Up to £30,000 a year
- Full-time
- Remote
- Customer service
- Analysis skills
- Travel
- Employee assistance programme
Housekeeping Supervisor
Signature Senior Lifestyle —Hendon
- £15.10 - £16.10 an hour
- 8 hour shift
- Hospitality
- Nursing home
- Organisational skills
- Free parking
- Annual leave
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Service Delivery Officer
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
11d
Service Delivery Manager
ABM —London Heathrow Airport
- Management
5d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Group HR & Talent Coordinator
J Coffey Construction —Harrow
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IPS Team Leader
Sovereign & Bale —Barnet
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Practice Tutor Assessor - London Probation Service
HM Prison & Probation Service —London
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Travel
- Annual leave
- Employee discount
9d
Service Delivery Manager
Ekco —London
- Hybrid work
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Onsite Services Team Leader – Multiple BCU Locations
Metropolitan Police —Charing Cross
- £40,519 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
14d

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service delivery manager jobs near west hendon nw2

Operations Manager

Creative Car Park Ltd -
London

Quick apply

Job details

Full-time
£50,000 a year

Benefits

Company pension

Qualifications

Management
Operations management
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.

As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.

We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.

Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!

We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.

CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.

Role Purpose

We are looking for an experienced Operations Manager to lead the operational teams responsible for processing Parking Charge Notices (PCNs), from contravention identification through to driver correspondence, appeals, POPLA submissions, and regulatory complaints.

The role oversees the day-to-day operation of the PCN processing pipeline, ensuring that cases are handled efficiently, service levels are maintained, and regulatory requirements are met.

The Operations Manager also acts as Product Owner for the Appeals Portal, ensuring the system supports efficient case handling whilst also focusing on opportunities for automation.

The role works closely with the Head of Analysis & Fault Control, who focuses on identifying analytical trends, faults, and system anomalies. While that role provides analytical oversight, the Operations Manager is responsible for team management, operational delivery, and implementing improvements across the operational teams

Teams reporting into this role include the Analysis Team (contravention identification), Appeals and POPLA Team.

Operational Scope

This role oversees the operational teams responsible for the PCN driver-contact lifecycle, including:

Analysing data to identify potential parking violations
Parking Charge processing and escalation
Appeals handling
POPLA case preparation and submission
BPA and DVLA / KADOE complaint responses
Coordination with the mailing house to ensure all correspondence is delivered on time

The role ensures these functions operate efficiently as a single operational pipeline.

Key Responsibilities

Operational Leadership - lead and manage the teams responsible for PCN processing, ensuring workloads are handled efficiently and service levels are met. This includes team performance management, workload and resource allocation, operational planning, and maintaining quality standards.
Contravention Analysis Oversight - oversee the operational performance of the analysis team responsible for identifying contraventions, ensuring violations are reviewed accurately and progressed through the PCN pipeline. Work alongside the Head of Analysis & Fault Control to address trends, faults, or anomalies identified through analysis.
Appeals and POPLA Management - oversee the handling of driver appeals and POPLA submissions, ensuring consistent decision-making, timely case handling, and high-quality evidence preparation.
Driver Correspondence and Complaints - oversee driver communications, including inbox management and regulatory correspondence. Ensure timely responses to enquiries and manage complaints from organisations such as the BPA and DVLA.
Appeals Portal Ownership - act as Product Owner for the Appeals Portal, working with internal technology teams to improve functionality, support operational workflows, and develop automation opportunities.
Operational Performance Monitoring - maintain oversight of operational volumes and backlogs across contravention analysis, appeals, POPLA cases, and correspondence, ensuring the pipeline operates efficiently.
Cross-Functional Collaboration:
Work closely with the Head of Analysis & Fault Control to act on analytical insights and system issues
Collaborate with the Head of Legal to ensure compliance with BPA requirements and review responses to complex complaints, regulatory enquiries, or escalated cases.
Mailing House Coordination - oversee operational coordination with the mailing house to ensure accurate and timely dispatch of driver communications

Skills & Experience

· Experience managing high-volume operational processes

- Resilient with the ability to relentlessly persist to find a problem and resolve it.

· Strong leadership and people management skills

- Fast paced with the ability to pivot

· Experience coordinating multiple operational teams

· Ability to manage structured case-processing workflows

· Strong organisational and stakeholder management skills

· Experience improving operational processes or implementing automation

· Effective management of appeals, POPLA cases, and driver correspondence

· Reduced operational backlogs

· Strong collaboration with analysis and legal functions

· Ability to challenge current processes and policies with focus on continuous improvement in operational efficiency

We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.

This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you’ll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.

If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you.

Job Type: Full-time

Pay: £50,000.00 per year

Benefits:

Company pension

Ability to commute/relocate:

London N3: reliably commute or plan to relocate before starting work (required)

Application question(s):

As this is an urgent hire please confirm when you would be available or how long your notice period is
Proven experience of a strong ability to analyse operational data and turn findings into actions
Experience and proven experience in legal complaints/disputes

Experience:

Operations management: 5 years (required)
managing bulk data processes and pipelines: 5 years (required)
parking management: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in west hendon nw2

Operations Manager

Service Delivery Manager

Service Delivery Manager

Assistant Customer Service Manager

Delivery Manager

Collection/Delivery Driver

Operations Support

Housekeeping Supervisor

Customer Success Supervisor

Service Delivery Officer

Service Delivery Manager

SVP, Client Delivery (EMEA)

Operational Support Grade - HMP The Mount (Prison Support Role)

Group HR & Talent Coordinator

IPS Team Leader

Service Delivery Manager

IT Service Delivery Manager

Practice Tutor Assessor - London Probation Service

Service Delivery Manager

Onsite Services Team Leader – Multiple BCU Locations

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