Technical support Work, Jobs in West Horsley, Sry (with Salaries)

Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
12d
IT Trainee
Berry Group —Cobham
- £26,436.80 a year
- Full-time
- Maintenance
- In-person
- Communication skills
Quick apply
23h
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Communication skills
Quick apply
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Tech Support (Remote Position)
WizzHosting —London
- Remote
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
7d
Tier 2 Technical Support Agent (UK)
Hapana —London
- £43,000 a year
- Weekend availability
- Remote
- CRM software
- Organisational skills
- APIs
Quick apply
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
13d
IT Field Support Technician - T2 / Second Line
Concero UK —Woking
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
5d
Technical Support Officer (Planning)
Elmbridge Borough Council —Esher
- £31,084 - £39,166 a year
- Full-time
- Continuous improvement
- Free parking
- Annual leave
8d
System Support Administrator
Impact Food Group —Woking
- Full-time
- POS
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
8d
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Service Support Technician
Mid Sussex District Council —Haywards Heath
- £35,412 - £39,862 a year
- Full-time
- Communication skills
7d
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills

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Application Support Analyst

Clarksons -
London

Apply Now

Job details

Permanent
12 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
Data analysis skills
Internal department liaison
Analysis skills
Service restoration
Continuous improvement
Staff training
Risk management
Technical support incident logging
Technical writing
ServiceNow
Customer support
Problem management
Customer interaction
Application support
Incident log maintenance
Communication skills

Full job description

Role Summary

We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users.

If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems, we’d love to hear from you. This is an excellent opportunity to contribute to the development, maintenance, and enhancement of business-critical systems that support our internal stakeholders. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Clarksons’ brokerage.

Key Responsibilities

Product Success and Training

Provide clear, professional, and empathetic support for Users contacting the Support Desk.

Regularly monitor and review User feedback and ticket trends to improve User experience.

Support process improvements to improve user experience.

Conduct user onboarding and training

Create the internal knowledge base by documenting user guides, FAQs, resolutions, best practices, and troubleshooting guides.

Support & Issue Resolution

Provide first and second level support, handling queries raised by users

Provide remote and on-site support for users and systems

Investigate, categorise, and diagnose user issues, ensuring efficient and accurate resolution.

Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary.

Manage and track User cases and incidents, ensuring they are resolved efficiently within agreed SLAs.

Maintain detailed records of investigations and resolutions for reporting and analysis.

Participation in problem management & major incident management, as required.
Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.
Support system outages by raising issues, performing high-level analysis, and keeping stakeholders informed.
Offer testing for initiatives such as black building and DR scenarios.
Implement a status page solution for incident updates.

Collaboration & Stakeholder Engagement

Work closely with cross-functional teams to ensure effective resolution of cases and incidents.

Liaise with external managed service providers to support issue resolution and continuous improvement.

Provide clear and concise communication to users regarding issue status and expected resolutions.

Conduct regular training sessions for the support team to keep them updated on new features and best practices.

Process Improvement

Identify opportunities to improve workflows, efficiency and User experience in handling issues and queries.

Standardise communication on release/maintenance across products.

Ensure adherence to industry regulations and internal IT governance policies and processes when managing cases and incidents.

Generate reports and insights on recurring issues, trends, and areas for improvement.

Continuously identify and analyse potential issues and emerging trends mitigating risks proactively.

Maintain the internal knowledge base by documenting FAQs, user guides, resolutions, best practices, and troubleshooting guides.

Creation of common practices and participation in knowledge-sharing forums and communities across Clarksons

Skills & Experience

Exceptional User facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.

Excellent problem-solving and analytical skills, with attention to detail.

Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.

IT Service Management experience across incident management, problem management and change management.

Service support/analyst background.

Ability to document triage procedures and best practices to enhance support efficiency.
ITIL V 3 or Above

Apply Now

Refine Your Search

technical support jobs in west horsley, sry

Application Support Analyst

IT Trainee

Training and Support SME (Military)

Technical Product Support Specialist (Smart Home & AV)

Tech Support (Remote Position)

Junior Support Engineer

MSP 3rd Line Service Desk Technician

Application Support Analyst

IT Support Engineer

Tier 2 Technical Support Agent (UK)

Junior IT Support

IT Field Support Technician - T2 / Second Line

Technical Support Officer (Planning)

System Support Administrator

Product Support Specialist (Part-Time)

First Line Technical Support Engineer (Shift Patterns)

IT Support - Trainee

1st/2nd Line IT Support Engineer - Farnborough

Service Support Technician

Support Specialist in the UK

I want to receive the latest job alerts for technical support in west horsley, sry

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