Commercial manager Work, Jobs in West London, Gtl (with Salaries)

Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
1d
Technology Manager
RHP —Teddington
- £85,883 a year
- Full-time
- Leadership
- Annual leave
10d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
14d
Commercial Manager/Lead
Blue Book Partners —London
- £130,000 - £150,000 a year
- Full-time
- Contracts
- Leadership
13d
Senior Weddings & Events Manager
Guildford Manor Hotel & Spa —Guildford
- £50,000 - £65,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
6d
Strategic Account Manager
Addison Lee —London
- Up to £60,000 a year
- Hybrid work
- Sales
- Organisational skills
- Negotiation
- Health & wellbeing programme
- Annual leave
13d
Marketing Manager
Hackstons —London
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Management
- English
- Store discount
- Employee discount
Quick apply
12d
Regional Sales Manager
OrderYOYO —London
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
- Work from home
Quick apply
Social Media Manager
French Connection —London
- £40,000 a year
- Full-time
- Social media management
- Project management
- No degree
- Employee discount
Quick apply
Commercial Finance Manager
Dean Group (Ireland) —London
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- ERP systems
- Annual leave
- Employee discount
Quick apply
Commercial Innovation Manager
Immediate Media Co —London
- £60,000 - £65,000 a year
- Hybrid work
- Sales
- Project management
Quick apply
5d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Business Development Manager
Optimal Group —London
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Profit sharing
- Annual leave
Quick apply
Group General Manager - South West London
CH&CO —London
- £65,000 a year
- Full-time
- Hospitality
- Management
- Contracts
- Employee assistance programme
- Employee discount
10d
Purchasing Manager
A1 EQUIPMENT (UK) LIMITED —Hemel Hempstead
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Negotiation
- Free parking
- Flexitime
Quick apply
Senior Manager, Customer Strategy & Transformation Delivery
Bupa —London
- £90,000 a year
- Full-time
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Commercial Manager
Rah Studios Limited —London
- £34,195.62 a year
- Full-time
- Project management
- Leadership
- Communication skills
- Free parking
Quick apply
Senior Commercial Finance Manager FTC
Cote Restaurants —Kensington
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Employee discount
Quick apply
7d
Programme Manager (Data)
BBC —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Leadership
7d

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Customer Success Manager

Mentorhero
London

Quick apply

Job details

Permanent | Full-time
£60,000 - £80,000 a year
1 day ago

Qualifications

B2B
Account management

Full job description

Customer Success Manager - mentorhero
Full time | London (hybrid) | £60,000-£80,000

This role is focused on mentor and mentee experience, not B2B account management. You will own the matching, briefing and delivery of every mentoring relationship on the platform, working directly with individuals rather than managing commercial accounts.

About mentorhero

mentorhero is a global career mentoring platform connecting students, job seekers and career professionals with industry mentors through structured 30 minute virtual sessions. We call it micro-mentoring: short, high value conversations that help people get unstuck in their careers, at scale.

We work with corporate partners and universities to bring mentoring to the people who need it most, and we are building the operational engine that makes every match feel personal, well prepared and genuinely useful.

The Role

You will be our first full time hire and the person responsible for making sure every mentor and mentee on the platform has a great experience, from first conversation to completed session.

This is a senior, autonomous role. There is no team to manage and no one checking your work line by line, so you will need to be comfortable making judgment calls, keeping meticulous records and owning outcomes end to end. We will give you the playbook: the matching approach, briefing templates and communication style. Your job is to run it brilliantly, spot what is not working, and tell us when it needs to change.

Accuracy and follow through matter enormously here. Nothing should fall through the cracks.

What you will be doing

Speaking directly with mentees to understand their goals and challenges
Matching mentees with the right mentor based on need, availability and fit
Creating clear briefings for both mentor and mentee ahead of every session
Booking sessions into calendars and managing reschedules
Communicating with mentors and mentees by email throughout the relationship
Keeping accurate records of every match, including mentor availability and any issues that arise

What this role does not include: commercial negotiations, pricing, contract terms or renewal conversations with corporate partners. Those sit with the founding team. You may occasionally support with partner facing updates, but the core of this role is the mentor and mentee experience.

What we are looking for

3 to 5 years experience in customer success, client success or account management
At least 2 years of that in a startup environment
A genuine hands on doer who is comfortable rolling up their sleeves in a small, fast moving team where there is no big back office to lean on
Experience managing two sided relationships, where both parties need separate handling. Background in recruitment, staffing or agency account management is a strong fit
Highly organised, with a low tolerance for dropped detail or missed follow ups
Confident written communicator, equally comfortable writing to a mentee in their twenties and a senior industry mentor
Senior enough to take full ownership without being hand-held, and to flag proactively when something in the process needs to change

The Package

£60,000-£80,000 base salary

Pay: £60,000.00-£80,000.00 per year

Experience:

'working in a startup': 2 years (required)

Work Location: Hybrid remote in London SW8

Quick apply

Refine Your Search

commercial manager jobs in west london, gtl

Customer Success Manager

Technology Manager

Client Engagement Manager

Coffee Operations Manager

Commercial Manager/Lead

Senior Weddings & Events Manager

Strategic Account Manager

Marketing Manager

Regional Sales Manager

Social Media Manager

Commercial Finance Manager

Commercial Innovation Manager

Commercial Director

Business Development Manager

Group General Manager - South West London

Purchasing Manager

Senior Manager, Customer Strategy & Transformation Delivery

Commercial Manager

Senior Commercial Finance Manager FTC

Programme Manager (Data)

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