Helpdesk administrator Work, Jobs in West London, Gtl (with Salaries)

Helpdesk Administrator
ABM UK —Greenwich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
2d
Facilities & Compliance Co-ordinator
Optim Facilities —London
- £34,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Helpdesk Administrator
ABM —North Greenwich Station
- Full-time
- Customer service
- Organisational skills
- Communication skills
2d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
5d
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
IT Systems Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Windows
- Computer networking
- IT
- Employee assistance programme
- Referral programme
Estates Administrator
HCA Healthcare UK —London
- £30,484 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
5d
Customer Helpdesk administrator
Crystal Kill Pest Control —Loughton
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
IT Support & Systems Administrator
iPlace Global —London
- £26,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Python
Quick apply
Helpdesk Administrator
Pinnacle Group —Slough
- £26,500 - £27,300 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
9d
Property Helpdesk Administrator
Choice Care Group —Bracknell
- £25,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Analysis skills
- Employee assistance programme
- Life insurance
2d
Contract Administrator
JLL —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Scheduling Administrator
Advantos Services —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Human Resources Administrator
Baily Garner —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Quick apply
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI

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Helpdesk Administrator

ABM UK -
Greenwich

Quick apply

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES

SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week

SALARY: Competitive

ROLE OVERVIEW AND PURPOSE:

The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults.

KEY RESPONSIBILITIES:

Key duties and accountabilities include:

Cover the helpdesk in the absence of Helpdesk Operative
Vetting service requests received via CAFM system.
Analysis of job history/running reports to avoid duplication.
Ordering parts required for the job.
Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand.
Plan/Coordinate work for current and next day.
Escalate any complaints or issues as required.
Ensuing Reactive Work to Additional Work process is followed.
Manage the completion process, reviews, audit fails and ensure all closures are sent to the client via the

CAFM system.

Collate and Submit SLA extension requests to the client.
Adhere to all SLAs/KPIs set against your role and including call answering times, quality assurance, email

response times if covering the Helpdesk.

Utilising CAFM system - Obtain and Provide mitigation for breached Faults for previous 24 hours (ready for period end)
Ensure compliance with statutory and company procedures across all functions.
To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.
High attention to detail on all work submitted.
Contribute to reducing levels of customer complaints.
Undertake other duties as directed by management.

REQUIRED SKILLS AND EXPERIENCE:

Exceptional organisational skills.
Ability to handle conflicting workloads and to work under pressure.
Strong communication skills in both telephone and correspondence/report handling
An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always.
Ability to develop effective relations with key stakeholders including management and customers.
Ability to set and achieve targets via effective engagement with stakeholder groups.

DESIRABLE:

A previous customer service representative or frontline support role is desirable.
Experience in using CAFM system or asset management system.
Rounded educational background and strong knowledge of Microsoft 365 systems

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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Refine Your Search

helpdesk administrator jobs in west london, gtl

Helpdesk Administrator

Facilities & Compliance Co-ordinator

Helpdesk Administrator

Digital Systems Manager

IT Systems Administrator

IT Service Desk Analyst

IT Helpdesk Specialist, UK

IT Systems Specialist

Estates Administrator

Customer Helpdesk administrator

Helpdesk Administrator

Helpdesk Administrator (12 Month FTC)

IT Support & Systems Administrator

Helpdesk Administrator

Fresh Desk Administrator

Property Helpdesk Administrator

Contract Administrator

Scheduling Administrator

Human Resources Administrator

Systems Administrator Industry Placement Year (London)

I want to receive the latest job alerts for helpdesk administrator in west london, gtl

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