Senior technical support Work, Jobs in West London, Gtl (with Salaries)

Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
10d
Technical Manager
Galeta —Hayes
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Bakery
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Senior Technical Manager
OCS Group —Isleworth
- Microsoft Powerpoint
- Engineering
- Communication skills
Quick apply
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply
Senior Technical Programme Manager (Senior TPM)
Reward Gateway —London
- £120,000 - £140,000 a year
- Full-time
- Hybrid work
- APIs
- Agile
- AI
- Employee discount
Quick apply
14d
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
Senior Recruitment Support Officer
Brunel University —London
- £41,292 - £52,761 a year
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
10d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Senior Technical Business Analyst (Contractors Outside IR35) - FINTECH / LONDON
Adaptive Financial Consulting —London
- Engineering
- Bachelor's degree
- Software development
Quick apply
Senior Support Specialist
Standard Chartered —London
- Weekend availability
- Oracle
- SQL
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —London
- Weekend availability
- IT
- AI
- Communication skills
5d
Senior Technical Project Manager
CoMind —London
- £84,000 - £126,000 a year
- Full-time
- PMP
- Organisational skills
- IT
- Employee discount
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Customer service
- Travel
- APIs
Quick apply
Senior TechOps Generalist
Octopus Energy Group —London
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
Senior Technical Business Analyst - FINTECH / LONDON
Adaptive Financial Consulting —London
- Hybrid work
- Engineering
- Bachelor's degree
- Agile
- Employee assistance programme
- Life insurance
Quick apply

I want to receive the latest job alerts for senior technical support in west london, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near west london, gtl

Technical Provisioning & Support Specialist

Danescroft Solutions
London

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
10 days ago

Qualifications

Driving Licence
Software troubleshooting
Customer service
Technical support
IT support
Mobile device management
IT

Full job description

ABOUT DANESCROFT SOLUTIONS

Danescroft Solutions Ltd is a growing managed services provider specialising in two-way radio communications, including both Digital Mobile Radio (DMR) and Push-to-Talk over Cellular (PTT/PoC) technologies. We supply and manage enterprise-grade radio and Android PTT devices, communication platforms, SIM connectivity and Mobile Device Management services to organisations across the UK, with a particular focus on security, emergency response and public safety sectors.

We are growing rapidly and are building a team to support our expanding customer base. This is an exciting time to join a small but ambitious business.

THE ROLE

As a Technical Provisioning & Support Specialist you will be responsible for configuring, provisioning and supporting the devices and platforms we deliver to our customers across both our DMR and PTT/PoC product ranges.

Full training will be provided on all of our systems and products. We are not looking for someone with specific prior experience — what matters is that you are genuinely passionate about technology, methodical in your approach and a fast learner. No formal qualifications are required.

RESPONSIBILITIES

Device Provisioning & Configuration

Configure and programme DMR radios for customer deployments, including channel plans, talk groups and codeplug management
Configure Android PTT devices using our Mobile Device Management platform, including app deployment, kiosk mode and policy enforcement
Enrol and activate SIM cards through our connectivity management portals
Set up and test devices on our PTT communication platform prior to deployment
Manage firmware updates and test new releases before customer deployment
Maintain accurate records of device inventory, SIM allocations and configuration status

Technical Support

Provide first and second line technical support to customers across both DMR and PTT/PoC product ranges via phone and email
Diagnose and resolve device, connectivity and platform issues efficiently
Carry out occasional on-site visits to customer premises to support installations, commissioning or fault resolution
Escalate complex technical issues to senior supplier contacts where appropriate
Maintain a clear log of support tickets and resolutions

Testing & Quality Assurance

Conduct pre-deployment testing and quality checking of all devices and configurations
Test new firmware releases and platform updates before rollout to customers
Develop and follow testing checklists to ensure consistent, high-quality deployments

New Order Processing

Process incoming device orders — unboxing, asset tagging, configuration and dispatch
Coordinate SIM activation and device enrolment for new customer deployments
Support with logistics and delivery scheduling

Documentation

Maintain accurate technical records including device configurations, SIM allocations and deployment notes
Contribute to the development of technical guides and support documentation
Provide clear handover notes and instructions for customers on deployment

WHAT WE'RE LOOKING FOR

Essential

Genuinely tech-savvy with a strong interest in how technology works
Comfortable working with Android devices at an advanced level
Methodical and accurate with strong attention to detail
Good problem-solving and troubleshooting ability
Clear communicator — able to explain technical issues to non-technical users
Self-motivated and able to manage a varied workload independently
A quick learner, comfortable picking up new systems
Full UK driving licence (for occasional site visits)

Desirable (not essential)

Experience in a technical support, IT helpdesk or telecoms role
Familiarity with DMR or two-way radio programming
Experience with MDM platforms or enterprise mobility management
Experience with SIM management or mobile connectivity
Enthusiasm for radio communications technology

WHAT WE OFFER

£25,000 - £30,000 salary depending on experience, with a structured pay review at 12 months
Full training on all our systems and platforms — no prior knowledge of our technologies required
A varied and technically interesting role spanning two distinct radio technologies
The opportunity to grow into a senior technical role as the company expands
A small, close-knit team where your contribution makes a real difference

Danescroft Solutions Ltd is an equal opportunities employer. We welcome applications from candidates of all backgrounds.

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in west london, gtl

Technical Provisioning & Support Specialist

Technical Manager

Technical Support Engineer II, Triage & Discovery

Senior Technical Manager

Senior Technical Support Manager

Senior Technical Programme Manager (Senior TPM)

Technical Support Engineer

Senior Recruitment Support Officer

Technical Support Associate - London

Senior Technical Business Analyst (Contractors Outside IR35) - FINTECH / LONDON

Senior Support Specialist

Technical Support Engineer - Premium Accounts, Weekend Coverage

Senior Technical Project Manager

Head of Customer Support

Entry Level Support Engineer

Senior IT Support Analyst

Senior TechOps Generalist

Technical Support Engineer (L1/Frontline Support), EU

Senior Manager - Technical Support Engineering

Senior Technical Business Analyst - FINTECH / LONDON

I want to receive the latest job alerts for senior technical support in west london, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected