Call center manager Work, Jobs in West London (with Salaries)

Call Centre Manager
Veetec Motor Group —Hayes
- From £30,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
7d
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Employee assistance programme
4d
Sales Operations (Dialer & Campaign Manager)
Teya —London
- Full-time
- Sales
- Analysis skills
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Product Manager
Insulet Corporation —London
- Full-time
- Salesforce
- Engineering
- Bachelor's degree
11d
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
Team Leader Devitt
Gallagher —Romford
- Monday to Friday
- Management
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Sales Development (Lead Gen and Telemarketing)
CMS Distribution —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Department Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
3d
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
5d

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Call Centre Manager

Veetec Motor Group -
Hayes

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
7 days ago

Qualifications

Spanish
Multilingual
Customer service
English
Complaint handling
Administrative experience
Analysis skills
Supervising experience
Leadership
Communication skills

Full job description

Overview
We are seeking an experienced and dynamic Call Centre Manager to lead our customer service team. The successful candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and fostering a positive environment for staff and clients alike. Fluency in English, along with strong leadership and communication skills, are essential. Multilingual abilities will be considered a significant advantage. This role offers an exciting opportunity to manage a diverse team within a fast-paced environment, contributing to the organisation’s reputation for excellence.

Call Centre Manager (Customer Service & Complaints)

Location: Hayes, Greater London
Hours: Monday to Friday, 8:00am – 5:00pm

We are a leading Vehicle Accident Repair company seeking an experienced and driven Call Centre Manager to lead our busy customer service team based in Hayes. This is an excellent opportunity for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, including effective complaint resolution.

Role Purpose

To lead and manage the call centre team in identifying and capturing all work opportunities, ensuring outcomes are delivered to a high standard and meet both customer and company expectations. You will also oversee the handling and resolution of customer complaints, ensuring a positive customer experience at all times.

Key Responsibilities

Manage and supervise the daily operations of the call centre team, ensuring efficiency and adherence to company standards
Act as the first point of escalation for customer complaints, ensuring timely and effective resolution
Drive performance by monitoring call centre metrics and implementing improvements
Lead, coach, and develop team members to achieve high performance and excellent customer service
Oversee outbound calls to convert notifications of loss into confirmed bookings
Ensure all customer interactions are handled professionally, proactively, and courteously
Allocate work effectively across sites, managing workflow and capacity
Ensure accurate logging of calls, outcomes, and documentation within company systems
Maintain strong communication between departments to ensure seamless service delivery
Ensure compliance with company policies, GDPR, and Health & Safety regulations
Support recruitment, onboarding, and ongoing training of staff

Key Tasks

Convert inbound and outbound enquiries into confirmed bookings
Manage and monitor customer queries and escalate where necessary
Oversee complaint handling processes and continuous improvement initiatives
Ensure customer contact is maintained throughout the booking process
Maintain up-to-date knowledge of internal systems (e.g. Veetec) and insurer agreements
Ensure administrative processes are followed efficiently and accurately

Skills & Experience

Proven experience in a call centre management or senior supervisory role
Strong experience handling customer complaints and escalations
Excellent leadership and team development skills
Strong analytical ability with experience using performance data to drive improvements
Exceptional communication skills (multilingual, including Spanish, is desirable)
Highly organised with the ability to manage multiple priorities
Solid understanding of customer service agreements, ideally within insurance or automotive sectors

Personal Attributes

Positive, professional, and respectful approach under all circumstances
Strong decision-making and problem-solving skills
Ability to manage difficult situations calmly and effectively
Flexible, punctual, and adaptable to changing business needs
Customer-focused with a commitment to delivering outstanding service

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in west london

Call Centre Manager

Customer Success Manager

Contact Centre Team Leader

Sales Operations (Dialer & Campaign Manager)

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Sales Lead - Outbound Contact Centre

Product Manager

Sales Manager

Team Leader Devitt

Sales Development (Lead Gen and Telemarketing)

Service Department Team Leader

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

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