Customer experience specialist Work, Jobs in West Malling, Ken (with Salaries)

Project Delivery Coordinator
Eclipse Dental Engineering —Rochester
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
13d
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Direct Response Marketing Specialist
Must Have Ideas Ltd —Aylesford
- Full-time
- Data analysis skills
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
13d
Production Assistant (Tonbridge, Kent)
Master of Malt —Tonbridge
- £12.75 an hour
- Full-time
- English
- Warehouse experience
- IT
Quick apply
10d
Facilities Service Desk & Compliance Co-Ordinator
Poyntell —Cranbrook
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
Quick apply
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
Junior Registration & Citizenship Officer
London Borough of Barking and Dagenham —London
- Weekend availability
- Administrative experience
- IT
7d
Cabin Fleet Administrator
Wernick Group Limited —Wickford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Customer Journey Support Specialist
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Driving
- Annual leave
13d
Bids Officer
Commercial Services Group —Aylesford
- £28,000 a year
- Full-time
- Hybrid work
- Childcare
- Microsoft Office
- Project management
- Annual leave
Quick apply
Events Coordinator
SBK Healthcare —Kings Hill
- Full-time
- Hybrid work
- Organisational skills
- IT
- In-person
- Free parking
- Work from home
Quick apply
Lead Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Travel
- IT
9d
Subscription Telephone Sales Executive
Newsquest Media Group —Basildon
- £16,000 - £18,000 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
Health and Safety Manager
Elliott Environmental Drainage LTD —Aylesford
- £40,000 - £55,000 a year
- Full-time
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
Specialist, Customer Service
GXO Logistics —Maidstone
- Up to £26,306.06 a year
- Full-time
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
10d
Commercial Account Handler
Brown & Brown Europe —Maidstone
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Employee stock purchase plan
Quick apply
6d
Sales Executive
WeBuyAnyCar —Borough of Tonbridge and Malling
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
12d
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
12d
IPS Employment Specialist
Commercial Services Group —Aylesford
- £27,642 a year
- Full-time
- Hybrid work
- Human resources
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply

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customer experience specialist jobs near west malling, ken

Project Delivery Coordinator

Eclipse Dental Engineering
Rochester

Quick apply

Job details

Full-time
From £35,000 a year
13 days ago

Benefits

Free parking
Discounted or free food
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
ERP systems
Project coordination
English
Cost control
Microsoft Office
Supervising experience
Organisational skills
Project management software
Root cause analysis
Leadership
Communication skills

Full job description

Project Delivery Coordinator

Job Summary

We are seeking a highly organised and proactive Project Delivery Coordinator to act as the central point of communication between customers, sales teams, project managers, engineers, and operational departments. The successful candidate will be responsible for ensuring all customer requirements are accurately captured, quotations are complete and correct, materials and equipment are ordered accurately and on time, and customers remain fully informed throughout the lifecycle of their project.

This role is focused on coordination, communication, and information management rather than direct project management. The ideal candidate will excel at building relationships, maintaining accurate records, coordinating multiple departments, and ensuring a seamless customer experience from quotation through to project completion.

Working within a specialist dental engineering environment, the role would particularly suit someone with experience in engineering, construction, building services, technical installations, or a related trade-based industry, where coordinating multiple stakeholders, suppliers, technical specifications, and installation activities is essential.

Duties

Act as the primary liaison between customers, sales representatives, project managers, engineers, procurement teams, and other internal departments.
Review quotations and project documentation to ensure customer requirements, specifications, and expectations are accurately captured.
Coordinate the transfer of information between departments to ensure all project details remain accurate, current, and accessible.
Maintain regular communication with customers, providing updates on project progress, timelines, deliveries, and any changes that may arise.
Ensure all products, materials, equipment, and project requirements are ordered correctly and in accordance with project specifications and schedules.
Monitor order progress and collaborate with suppliers and internal teams to resolve any issues that may impact delivery or installation timelines.
Maintain accurate project records, customer communications, quotations, purchase orders, drawings, and related documentation.
Identify discrepancies, missing information, or potential issues early and work with relevant stakeholders to resolve them promptly.
Support project managers and engineering teams by ensuring all required information, approvals, and documentation are available when needed.
Coordinate handovers between sales, operations, engineering, and installation teams to ensure smooth project execution.
Contribute to the continuous improvement of processes, communication channels, and customer service standards.

Skills & Experience

Previous experience in a project coordination, project support, operations coordination, customer service, sales support, or similar role.
Experience within an engineering, construction, building services, facilities, manufacturing, technical installation, or trade-related environment would be highly advantageous.
Understanding of technical documentation, specifications, drawings, or installation requirements is desirable.
Strong organisational skills with the ability to manage multiple projects, orders, and customer requirements simultaneously.
Excellent communication and interpersonal skills, with confidence interacting with customers, engineers, contractors, suppliers, and colleagues at all levels.
Proven ability to coordinate activities across multiple departments and maintain effective working relationships.
High attention to detail with a focus on accuracy in quotations, orders, documentation, and customer communications.
Strong problem-solving skills and the ability to identify and resolve issues proactively.
Experience using CRM, ERP, order processing, or project tracking systems.
Competent in Microsoft Office applications, particularly Outlook, Excel, and Word.
Ability to prioritise workload effectively and work under pressure while maintaining accuracy.
Customer-focused mindset with a commitment to delivering excellent service and maintaining customer satisfaction.

Why Join Us?

This position offers an engaging and collaborative working environment within a specialist dental engineering business, where organisation, communication, and customer focus are highly valued. The successful candidate will play a key role in ensuring projects are delivered smoothly by keeping departments aligned, information accurate, and customers fully informed throughout their journey.

Pay: From £35,000.00 per year

Benefits:

Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Experience:

Project coordination: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

Rochester ME1 3QX (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in west malling, ken

Project Delivery Coordinator

Contact and Advice Centre Advisor

Customer Experience Specialist (Automotive)

Direct Response Marketing Specialist

Production Assistant (Tonbridge, Kent)

Facilities Service Desk & Compliance Co-Ordinator

Scheduling Team Member / Administrator

Junior Registration & Citizenship Officer

Cabin Fleet Administrator

Customer Journey Support Specialist

Bids Officer

Events Coordinator

Lead Digital Trainer

Subscription Telephone Sales Executive

Health and Safety Manager

Specialist, Customer Service

Commercial Account Handler

Sales Executive

Level 3 Support Technician

IPS Employment Specialist

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