Com Laude, now part of the Markmonitor Group, is a premier provider of enterprise domain portfolio management, brand protection, domain strategy, registration, and anti-abuse solutions. Serving thousands of the world's leading brands and managing extensive domain assets for high-profile clients across 80+ countries. The company operates in a highly international environment with regional headquarters in Boise (US), London (UK), Tokyo (Japan), with additional offices and support in multiple countries. This global footprint involves cross-border transactions, digital services delivery, intellectual property management, and compliance with diverse regulatory and tax regimes worldwide.
We are open to consider applications from candidates within reasonable commuting distance of our London office. Com Laude operates within a hybrid working model. The role holder will have the flexibility to work up to 50% of their time from home, and 50% of their working time from our London office.
This role is full time, 5 days a week, 9am-5.30pm (with occasional flexibility required to assist US based colleagues).
Reporting to our HR Manager, you will be assisting with the full employee lifecycle and all operational people activities, as well as supporting on-going projects and new initiatives. You will offer practical, consistent, and proactive support and advice on HR procedures, policies, best practices, and employment legislation to the team. This role is part of a small Human Resources Department responsible for all global employees and contractors.
Com Laude has a caring cultural style, with an outcome orientation and an increasing focus on learning & development.
This is an exciting time for the Company as we scale up in current and new territories. This is an excellent opportunity to join an international private equity backed business.
To be successful for this position, you will be an experienced HR Officer/Advisor or HR Administrator/Coordinator wanting to develop their HR skills. You will have worked within a fast-changing environment ideally for an international, global organisation. Experience of working within the technology industry would be an advantage.
You will be someone who is comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with people managers and our Senior Leadership.
As part of a small team the role will require completion of HR administration as well as exposure and responsibility for certain HR processes and projects.
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Support the HR team to improve processes across all aspects of the employment cycle
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First line response for employee queries and document requests, as well as guidance and advise on policies and procedures, resulting in solutions or referrals to the HR Manager or other team members as appropriate
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Providing HR support to people managers on a wide range of HR issues, including company policy, employment legislation, performance management, disciplinary and grievance issues
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Manage the Company recruitment process preparing job descriptions, posting ads and managing interview process from start to finish
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Managing the on/off boarding process, including offer letter, contracts and liaising with new starters, regarding vetting process, leaver letters, inductions etc
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Ensures effective management of documentation and data from onboarding to off-boarding including ensuring the HR database and systems are accurately maintained and updated
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Helping to ensure policies are in line with applicable law and improving processes and procedures for the global business
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Providing advice and guidance on current and future employee visa and immigration issues, in partnership with external advisers
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Providing support and cover to the HR Systems and Operations Lead.
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Supporting critical projects as directed by the HR Manager or HR Director such as annual appraisal, employee engagement survey, salary review processes and other ad hoc projects
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Liaising with external partners and suppliers on people and HR matters
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Supporting and developing a continuous learning culture within the business
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Support the development and implementation of HR initiatives and systems
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Occasional travel to our UK offices
Key requirements for the position
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Proven experience as an HR officer, HR administrator or other HR position, across all disciplines (pay & benefits, recruitment, training & development etc). Ideally with experience of working and supporting a global employee and management audience. UK experience is essential with US experience particularly beneficial
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Experience of developing HR processes, procedures, and systems
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Intermediate to advanced knowledge and application of MS Word, Excel, PowerPoint, Share point is essential
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Experience of working with and maintaining HRIS systems. Experience of working with HiBob HRIS would be an advantage
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Outstanding organisational, time-management abilities and used to taking responsibility for tasks to ensure completion
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Problem-solving and decision-making aptitude
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Great communication and interpersonal skills with the ability to forge strong relationships and adapt communication to a range of audiences
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Ability to influence and persuade at senior management level, through effective stakeholder engagement
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High Attention to detail and data accuracy
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Patience, empathy and passion for helping people
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Experience of operating in a multisite professional services or technology environment would be beneficial
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Previous experience in a private equity backed/ scale up organisation would be advantageous
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CIPD qualified (level 3 or 5) or working towards would be beneficial
We promote a culture that is inclusive of all; where everyone has the opportunity to grow their career, and where pathways to success are transparent. Fostering diversity, inclusion and equality allows us to hire the best talent, build the most effective teams, deliver the highest level of client service and be effective contributors to our local communities.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
A copy of our Diversity, Equity and Inclusion Policy can be made available on request.
