Patient services lead Work, Jobs in West Malling, Ken (with Salaries)

SARC Patient Crisis Worker - 0hrs Kent
Mountain Healthcare —Kings Hill
- £40.24 - £49.66 an hour
- Part-time
- Inventory control
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
6d
Community Partnerships & Inclusion Lead
Cora Health —Maidstone
- £40,000 - £50,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Sales Development Representative - Plastic Surgery Clinic
Bella Vou - Pantiles Cosmetic Surgery Clinic —Royal Tunbridge Wells
- £24,000 - £28,000 a year
- Weekend availability
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
14d
Emergency Care Assistant
BEARS Ambulance Service —London
- £17 an hour
- 12 hour shift
- Patient care
- Mentoring
- In-person
Quick apply
5d
Counsellor
Oxleas NHS Foundation Trust —Sheerness
- £41,959 - £50,117 a year
- Part-time
- Remote
- Presentation skills
- Case management
- Patient care
4d
Lead for Safeguarding Adults and Prevent
Oxleas NHS Foundation Trust —Dartford
- £63,665 - £70,887 a year
- Part-time
- Leadership
1d
Theatre Scheduler
KIMS Hospital —Maidstone
- £28,560 a year
- Full-time
- Hospital
- Customer service
- Organisational skills
- Free parking
- Annual leave
11d
Security Lead
Kent and Medway Mental Health NHS Trust —Maidstone
- £28,392 - £31,157 a year
- Full-time
14d
Patient Administration Lead – Wards
Circle Health Group —Orpington
- Up to £36,000 a year
- Part-time
- Hospital
- Microsoft Office
- Supervising experience
- Employee discount
- Life insurance
7d
Lead Customer Service Administrator - SMC
KIMS Hospital —Maidstone
- £33,571.43 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Free parking
- Annual leave
8d
Strategic Buyer - Soft Facilities
Cygnet —West Malling
- £43,000 - £46,000 a year
- Full-time
- Employee discount
- Referral programme
Head of Healthcare
Oxleas NHS Foundation Trust —Rochester
- £68,582 - £79,368 a year
- Full-time
- Medication administration
- Team management
- Case management
1d
Patient Concierge - Plastic Surgery Clinic
Bella Vou - Pantiles Cosmetic Surgery Clinic —Royal Tunbridge Wells
- £24,000 - £28,000 a year
- Weekend availability
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
14d
Lead (Positive Behaviour Support) Support Worker [Fern]
Aspens Charities —Royal Tunbridge Wells
- £13.32 an hour
- Full-time
- Microsoft Word
- Applied behaviour analysis
- Medication administration
- Free parking
- Store discount
Quick apply
Education Lead
Kent Community Health NHS Foundation Trust —Ashford
- £49,387 - £56,515 a year
- Full-time
- Driving
- Recruiting
- Training & development
11d
Store Manager Designate
Vision Express —Maidstone
- Team management
- Training & development
- Retail management
- Employee assistance programme
Primary Care Network (PCN) Care Coordinator
Maidstone Central Primary Care Network —Maidstone
- £13 an hour
- Part-time
- Case management
- Travel
- Cleaning
- Free parking
- Employee discount
Quick apply
Rotating Internship Programme (Winter 2026/7 in-take)
Linnaeus Group —North Downs
- £38,213 a year
- Full-time
- Patient care
Children and Young People (CYP) Prescriber or NMP
CareADHD —Canary Wharf
- £50,000 - £55,000 a year
- Remote
- Organisational skills
- Computer skills
- Communication skills
Quick apply
Practice Manager
mydentist —Faversham
- Hospitality
- Team management
- Patient care
- Free parking
- Employee assistance programme
Quick apply

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SARC Patient Crisis Worker - 0hrs Kent

Mountain Healthcare -
Kings Hill

Quick apply

Job details

Permanent | Part-time
£40.24 - £49.66 an hour
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Integration of care pathways
Driving Licence
Inventory control
Computer literacy
Patient appointment coordination
Administrative support experience
Infection prevention & control
Patient service
Administrative experience
Case management
Staff training
Recruiting
Cleaning
Patient-centred care
Computer skills
Training & development

Full job description

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

About the Role

About the Role: Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfill the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Location: Beech House SARC, Kent and additional locations through the South East

Shift rates Monday to Thursday £45.84 (20.00 to 08.00 -Friday night finishing at 09.00); and Friday £49.66

Saturday and Sunday 09.00 to 17.00; 17.00 to 01.00; 01.00 to 09.00 - £40.24

Hourly rate for attendance over 3 hours - £16.01

Bank: Monday to Sunday, 24 hour/365/366 days per year.

Shift Pattern:

8am- 8pm, 8pm- 8am (12 hrs) Mon-Fri

9-5pm, 5pm-1am, 1am-9am Sat-Sun

On calls hours, nights, weekends and bank holidays

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Job Opportunity

Key Responsibilities will include:

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure. The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centered approach, while maintaining high standards through Anti-Contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.

Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

These activities include:

Training and competency assessing new SPCW in forensic cleaning.
Book in forensic consumables ensuring acceptance testing and inventory management is complete.
Assist with DNA Environmental Monitoring where applicable
Auditing anti-contamination processes
Understanding contamination risks associated with the activities undertaken as part of their role.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC. This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program.

The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Company Benefits

Company benefit

Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Enhanced Neonatal/Adoption Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Life Assurance
Apprenticeships
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years’ service

Essential Skills

Essential Skills Required:

Good IT skills.
Experience working in a supportive or customer focused environment.
Knowledge and understanding confidentiality.
Experience completing administrative duties.
Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
Advanced DBS and level 2 Police vetting will be required

DEI Statement

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Quick apply

Refine Your Search

patient services lead jobs in west malling, ken

SARC Patient Crisis Worker - 0hrs Kent

Community Partnerships & Inclusion Lead

Sales Development Representative - Plastic Surgery Clinic

Emergency Care Assistant

Counsellor

Lead for Safeguarding Adults and Prevent

Theatre Scheduler

Security Lead

Patient Administration Lead – Wards

Lead Customer Service Administrator - SMC

Strategic Buyer - Soft Facilities

Head of Healthcare

Patient Concierge - Plastic Surgery Clinic

Lead (Positive Behaviour Support) Support Worker [Fern]

Education Lead

Store Manager Designate

Primary Care Network (PCN) Care Coordinator

Rotating Internship Programme (Winter 2026/7 in-take)

Children and Young People (CYP) Prescriber or NMP

Practice Manager

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