service delivery manager Work, Jobs in west midlands (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
7d
Store Manager
Aldi —Dudley
- £52,910 - £69,000 a year
- Management
- Time management
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
6d
Service Delivery Manager
Capgemini —Telford
- Hybrid work
Service Delivery Manager
Intercity Technology —Birmingham
- IT
- Employee assistance programme
Service Manager
Shaw Trust —Birmingham
- £45,510 - £53,712 a year
- Remote
- Travel
- Annual leave
- Employee assistance programme
2d
Service Delivery Manager
OneAdvanced —Birmingham
- Salesforce
- ERP systems
- Project management
- Employee assistance programme
- Bereavement leave
Shift Manager
Greggs —Bromsgrove
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
14d
Assistant Store Manager
Aldi —Kingstanding
- £38,525 - £45,420 a year
- Management
- Time management
Store Manager
Iceland —Dudley
- £35,000 - £40,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
M&S Brand Support Manager
Compass Group —Birmingham
- £45,000 a year
- Hotel
- Travel
- Communication skills
7d
Contract Manager
Mears Group —Evesham
- Management
- Contracts
Assistant Manager
Five Guys UK —Birmingham
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Operations Manager
GTAccess —Bromsgrove
- £34,000 a year
- Full-time
- Management
- Travel
- Organisational skills
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Activities Manager
David Lloyd Clubs —Solihull
- £31,000 - £36,000 a year
- Communication skills
- Employee discount
5d
Crematorium Manager
Horizon Cremation Ltd —Cannock Chase
- Full-time
- Management
- Heavy lifting
- Sales
- Health & wellbeing programme
- Life insurance
Quick apply
12d

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in west midlands

Customer Service Delivery Manager

Operations Planning & Delivery Manager

Store Manager

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Manager

Service Delivery Manager

Shift Manager

Assistant Store Manager

Store Manager

M&S Brand Support Manager

Contract Manager

Assistant Manager

National Contract Manager

Operations Manager

General Manager- Birmingham City FC

Major Incident Capability Manager

Activities Manager

Crematorium Manager

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