About the Role:
The University of Wolverhampton is seeking to appoint an experienced, compassionate and highly organised Support to Study Coordinator to play a central role in the operational delivery of the University’s Student Support and Safety framework.
This is an exciting opportunity to join the Student Life Directorate at a significant point of institutional development, following the approval of the University’s new Student Support and Safety Policy Suite, including:
- Support to Study and Cause for Concern
- Fit to Train
- Pregnant Student Support
- Trusted Contact and Emergency Information Sharing
The role sits at the heart of the University’s commitment to student continuation, safeguarding, inclusion and wellbeing.
Working closely with the Head of Support to Study and Director of Student Life, you will coordinate the operational management of complex student support concerns, ensuring that students are supported through timely, proportionate and legally compliant processes.
You will coordinate weekly Cause for Concern Panels, triage referrals, support Stage 1 and Stage 2 interventions, and play a key role in the delivery of the University’s new Fit to Train framework for professional programme students.
About You:
We are looking for a skilled and emotionally intelligent professional who is confident working within complex and sensitive environments.
You will have experience of:
- Coordinating complex casework or student support processes;
- Working collaboratively across multi-disciplinary teams;
- Supporting individuals presenting with wellbeing, behavioural or safeguarding concerns;
- Applying professional judgement within fast-paced operational settings;
- Managing sensitive information appropriately and confidently.
You will also demonstrate:
- Excellent communication and organisational skills;
- Strong understanding of equality, inclusion and safeguarding principles;
- The ability to remain calm and solution-focused under pressure;
- Commitment to student-centred and trauma-informed practice.
Experience within Higher Education, safeguarding, wellbeing, disability support, student conduct or case management environments would be highly advantageous.
Key Responsibilities:
The Support to Study Coordinator will:
- Coordinate Cause for Concern, Support to Study and Fit to Train referrals;
- Prepare and coordinate weekly Cause for Concern Panels;
- Oversee operational consistency of Stage 1 interventions;
- Support coordination of Fit to Train Panels and reviews;
- Ensure safeguarding concerns are escalated appropriately;
- Maintain high-quality documentation and case-management records;
- Support implementation of the University’s new Report & Support system;
- Contribute to policy implementation, staff guidance and training activity;
- Work collaboratively with Faculties, placement teams and professional services colleagues to support safe student participation and continuation.
Why Join Us?
This role offers the opportunity to contribute directly to the development of an innovative and sector-leading approach to student support and risk management.
You will join a collaborative and values-led Directorate committed to:
- Early intervention and student success;
- Inclusive and compassionate practice;
- Safeguarding and wellbeing;
- Continuous improvement and innovation.
The University of Wolverhampton is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
Further Information:
Please see the job description and person specification relevant to the post of a Support to Study Coordinator for full details of the post requirement
For an informal discussion regarding the role, please contact: Dr Amanda Bloore [email protected]
University of Wolverhampton Recruitment Statement
Freedom of Speech and Academic Freedom
The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law.
We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression.
An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.
Equality, Diversity and Inclusion
The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community.
We are committed to:
- preventing unlawful discrimination and harassment.
- promoting equality of opportunity.
- fostering an inclusive environment where colleagues are treated with dignity and respect.
We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.
Guidance on AI-Assisted Applications
We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations.
We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.
Flexible Working
We recognise the value of flexible working arrangements and are open to discussion wherever possible.
Your Benefits:
Competitive salaries
Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
Free Will Writing Service – Complimentary will drafting for employees and their partners.
IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.
Supporting Your Health & Wellbeing
Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
Eyecare Support – Free eVoucher for eye tests and glasses contribution.
Flu Vouchers – Free flu vaccinations for staff.
Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.
Valuing You:
Generous Annual Leave (see table below)
Flexible & Agile Working – Flexible and Hybrid working arrangements.
Free On-site Parking – available across campuses.
Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice.
Employee Discounts – Savings on groceries, fashion, and entertainment.
Travel Discounts – Up to 10% off holidays through Sodexo Circles.
Training and Development
Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
Library Access – Staff have access to books and resources at our onsite libraries.
Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level.
Leadership and Management Development – Access to training opportunities to support you with advancing in your career.
