Head of operations Work, Jobs in West Midlands Region (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Gym membership
Quick apply
1d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Meeting & Event Operations
The Belfry —Sutton Coldfield
- £45,000.00 - £47,480.40 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Head of Meeting & Event Operations
The Belfry Hotel & Resort —Sutton Coldfield
- £45,000.00 - £47,480.40 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
9d
Head of Partnerships
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Management
- Sales
- English
9d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
National Operations Manager
Churchill Group —Birmingham
- Up to £50,000 a year
- Management
- Bachelor's degree
- Driving
- Employee discount
- Sick pay
Quick apply
Head of Operations - Fire
Total Fire Safety —Wolverhampton
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
- Annual leave
Quick apply
Head – Business Planning and Performance
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- SharePoint
- Annual leave
- Employee assistance programme
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
Head of Learning & Development
BDO —Birmingham
- Full-time
- Project management
- Travel
- Leadership
Head of Business Performance
Irwin Mitchell —Birmingham
- Management
- Project management
- Leadership
Regional Repairs Operations Manager
GreenSquareAccord —Birmingham
- £58,000 - £62,000 a year
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
14d
Head of Commercial Insights
BDO —Birmingham
- Full-time
- SQL
- AI
- Leadership
Head of Estates
South and City College Birmingham —Birmingham
- £48,637 - £60,969 a year
- Full-time
- English
- Employee discount
Financial Crime Operations Quality Control Specialist
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Bachelor's degree
- Employee discount
10d
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

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head of operations jobs in west midlands region

Head of Branch Support