incident manager Work, Jobs in west midlands region (with Salaries)

Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Management
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
13d
SHEQ Manager
Alt-Solar Limited —Worcester
- £60,000 - £70,000 a year
- Full-time
- Bachelor's degree
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
HSE Business Partner - Solihull
Rolls-Royce —Solihull
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Health & Safety Advisor
Lesaffre UK & Ireland —Kidderminster
- £30,000 - £35,000 a year
- Part-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
Quick apply
Responsible Individual
Rees Parent and Child Fostering Limited —Droitwich
- £50,000 - £60,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
Quick apply
12d
Operations Supervisor
A&A RECYCLING SERVICES LTD. —Meriden
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Management
- Heavy lifting
Quick apply
QESH & Compliance Manager
NDC Polipak Ltd —Cradley Heath
- £40,000 - £50,000 a year
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Free parking
- Sick pay
Quick apply
Deputy Manager
Salutem Care & Education —Walsall
- £32,656 - £34,944 a year
- Day shift
- Communication skills
Failsafe Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Part-time
1d
Maintenance Manager
Glen Dimplex Heating & Ventilation —Dudley
- Maintenance
- Microsoft Office
Transferee and Re-Joiner Police Inspector - Force Incident Manager
British Transport Police —Birmingham
- Management
- IT
- Negotiation
Quick apply
7d
Service Delivery Manager
Capgemini —Telford
- Hybrid work
Facilities Manager
BNP Paribas —Solihull
- Full-time
- IT
- Leadership
- Time management
- Employee discount
- Life insurance
13d
Turnstile Operator (Casual)
Wolverhampton Wanderers FC —Wolverhampton
- English
Health & Safety Manager
Lesaffre —Kidderminster
- £30,000 - £35,000 a month
- Part-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
7d
Business Continuity and Resilience Manager
Sanctuary Group —Worcester
- £45,736 - £48,157 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Quick apply
8d
CCaaS & Voice Specialist
Serco Group —Birmingham
- £65,000 - £75,000 a year
- Full-time
- AWS
- Agile
- IT
- Employee assistance programme
- Employee discount
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
6d

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incident manager jobs near west midlands region

Major Incident Capability Manager

National Highways -
Birmingham

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Job details

Full-time
£47,410 - £54,210 a year
13 days ago

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About the job.

National Highways has an exciting opportunity for an experienced Major Incident Manager. We are seeking an experienced and proactive individual to lead the governance, assurance, and continual improvement of our Major Incident Management capability which operates across a complex multi-supplier environment. The role is responsible for ensuring that major incidents are managed effectively, consistently, and in line with agreed policies, processes, and service expectations, whilst driving improvements that reduce business impact and improve customer experience.

Working in close collaboration with technical and process subject matter experts, service owners, suppliers and operational teams, you will establish and embed a robust major incident framework. Your leadership will strengthen capability maturity, enhance resilience and ensure a high level of response readiness across a complex, integrated environment. You will also act as the primary escalation point for risks and issues relating to the operation of the Major Incident process, providing clear direction during high-pressure situations.

Please note this position can be based from any of our UK offices however travel to other offices will be required.

Own the governance, standards, policies, and operational oversight of the Major Incident Management capability, ensuring processes are effective, controlled, and consistently followed across all support teams and suppliers.
Oversee and assure the end-to-end management of major incidents, ensuring timely coordination, escalation, communication, decision-making, and restoration activities minimise business impact and maintain stakeholder confidence.
Work closely with suppliers, Service Owners, technical teams, and senior stakeholders to monitor performance, challenge poor outcomes, drive accountability, and ensure service expectations and contractual obligations are met.
Identify trends, risks, recurring issues, and improvement opportunities through reporting, lessons learned, post-incident reviews, and operational analysis, ensuring improvements are tracked through to delivery and measurable outcomes.
Acting as primary point of contact for MI governance, produce clear operational reporting, service insight, and executive-level updates relating to major incidents, service performance, risks, compliance, and capability maturity to support informed decision-making and governance.
Oversee and assure post-incident reviews, root cause analysis and knowledge sharing, embedding lessons learned into operational practices and driving ongoing capability maturity and performance improvements

About you.

Demonstrated ability to operate with a high degree of autonomy, taking ownership of complex operational outcomes and delivering against time, cost and quality objectives
Strong leadership and influencing capability, with proven experience building relationships and collaborating effectively across stakeholders, suppliers and customers
Experience managing complex operational environments, applying specialist knowledge to resolve issues and align delivery with strategic objectives
Excellent business and communication skills, including risk management, continuous improvement, stakeholder engagement and the ability to convey complex information clearly
ITIL 4 Foundation certification required, with ITIL 4 Specialist modules (Create, Deliver and Support and Drive Stakeholder Value) desirable

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Apply Now

Refine Your Search

incident manager jobs in west midlands region

Major Incident Capability Manager

Customer Service Delivery Manager

Site Manager

SHEQ Manager

HSE Business Partner - Solihull

Health & Safety Advisor

Responsible Individual

Operations Supervisor

QESH & Compliance Manager

Deputy Manager

Failsafe Officer

Maintenance Manager

Transferee and Re-Joiner Police Inspector - Force Incident Manager

Service Delivery Manager

Facilities Manager

Turnstile Operator (Casual)

Health & Safety Manager

Business Continuity and Resilience Manager

CCaaS & Voice Specialist

Service Delivery Manager

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