Relationship manager Work, Jobs in West Midlands Region (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Compliance Manager (Healthcare)
Far Fillimore Care Home —Kidderminster
- £47,000 - £50,000 a year
- Full-time
- Nursing home
- Presentation skills
- Travel
- Free parking
Quick apply
3d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
M&S Brand Support Manager
Compass Group —Birmingham
- £45,000 a year
- Hotel
- Travel
- Communication skills
12d
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
6d
Operations Manager
PracticePlusGroup —Birmingham
- IT
- Communication skills
- Annual leave
4h
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Service Manager
Rygor Auto —Kidderminster
- Up to £55,000 a year
- Full-time
- Management
- Computer literacy
- Leadership
- Health & wellbeing programme
- Annual leave
Stakeholder Manager
Invictus Games Birmingham 2027 —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
6d
Operations Support Manager
CitySprint —Birmingham
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
5d
Interim Programme Manager
Sutton Croft —Worcester
- £42,000 a year
- Part-time
- Hybrid work
- Project management
- Travel
- Leadership
- Work from home
Quick apply
6d
Branch Manager
Xylem —Malvern
- £90,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
6d
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Portfolio Manager (Housing)
Midland Heart —Birmingham
- £75,540 a year
- Full-time
- Hybrid work
- Leadership
3d
Supply Chain Manager (Indigo Lune)
Lounge —Solihull
- Hybrid work
Crematorium Manager
Horizon Cremation Ltd —Cannock Chase
- Full-time
- Management
- Heavy lifting
- Sales
- Health & wellbeing programme
- Life insurance
Quick apply
FM Mobilisation Projects Manager
14forty —Birmingham
- Up to £55,000 a year
- Hybrid work
- Project management
- Organisational skills
- Contracts
Head of mobilisation
Sense —Birmingham
- £67,958 a year
- Full-time
- Leadership
- Communication skills
5d

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relationship manager jobs near west midlands region

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

relationship manager jobs in west midlands region

Customer Relationship Manager

Compliance Manager (Healthcare)

Crematorium Manager

Patient Access Manager

M&S Brand Support Manager

PA and Office Manager - WMG Academy Solihull

Operations Manager

Manager of Dedicated Implementations - EMEA

Service Manager

Stakeholder Manager

Operations Support Manager

Interim Programme Manager

Branch Manager

Impact Manager

Customer Success Manager

Portfolio Manager (Housing)

Supply Chain Manager (Indigo Lune)

Crematorium Manager

FM Mobilisation Projects Manager

Head of mobilisation

I want to receive the latest job alerts for relationship manager in west midlands region

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