Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice
The Opportunity
Shore Medical Group are seeking Care Navigators to join our friendly team at our Wessex Road Surgery, Ashley Cross.
This is a phone-based role focusing on providing a safe and competent triaging service by assessing the patient’s condition and ensuring they are directed/signposted to most appropriate healthcare professional or service, including advice on how to manage their symptoms at home.
Job type- Permanent Full time x 1 /Part time x 2
Hours of work- 8.00am-6.30pm (must be able to work Monday, Tuesday, Wednesday and Friday afternoons
Hourly rate - £12.90 per hour
Key Responsibilities
- Identify potential serious problems and bringing them to the immediate attention of the designated clinician
- Develop and maintain an in-depth knowledge and undertaking of the service provided within Shore Medical and in the wider health community, be able to use this knowledge to guide the patient to the service that is most likely to meet their needs, whether inside or outside the practices
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals within the Shore Medical Group and external healthcare professionals as a resource to be used appropriately
- Support the ‘putting patients first’ agenda around care planning and case management to support patients in their management of care and avoid unnecessary hospital admissions
- Promptly and accurately booking SDA appointments with patients via telephone
- Triaging Klink’s efficiently and safely under the guidance of clinicians and available pathways
- Engaging with patients via outbound calls and messaging system in an empathetic manner.
About You
- Proven experience in a similar phone-based role
- A confident communicator on the phone, able to communicate empathetically while dealing efficiently with sensitive issues
- High attention to detail and accuracy applied in all administrative work
- Knowledge of the Data Protection Act and handling confidential information is desirable
- Experience in an NHS/Primary Care background is desirable
- Proficiency in Microsoft Office and IT literacy to learn new software (SystmOne)
We Offer
- Friendly and supportive working environment
- Parking on-site at most of our practices
- Continuous Professional Development
- NHS Pension Scheme
- Competitive holiday entitlement scheme
- Cycle to work scheme
- Access to NHS discounts
Equality and Diversity
Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.
Pay: £12.90 per hour
Work Location: In person
