We are seeking a compassionate and resilient Mental Health & Addiction Triage Practitioner to join our Customer Service Centre team. In this important role, you will review and triage clinical referrals for Priory's addiction services, helping individuals access the most appropriate support for their needs.
This role requires flexibility to work a shift pattern covering 8:00am to 8:00pm Monday to Friday, alongside a Saturday morning service. We welcome applications from individuals with professional or lived experience of addiction and mental health, who can demonstrate empathy and a commitment to supporting people at often challenging times in their lives.
This role can be completed as office based, hybrid or remotely however we require the post-holder to live within a reasonable commute to our Customer Service Centre in Stockton-On-Tees. Hours will be between 8am and 8pm, 5 days per week. Some weekend work may be required.
Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
As a Mental Health & Addictions Triage Practitioner, you will review and triage referrals, assessing individuals' needs and directing them to the most appropriate treatment pathway. You will provide guidance and signposting where alternative support is more suitable, while managing patient enquiries with empathy and professionalism.
You will assess and escalate risk and safeguarding concerns, maintain accurate clinical records, and work closely with referral coordinators and clinical teams to ensure a seamless patient journey. Acting as a clinical point of contact within the Customer Service Centre, you will support colleagues, contribute to safe and effective case management, and participate in supervision and ongoing professional development.
Further information can be found on the attached job spec.
You'll have a relevant qualification or be working towards one, such as a Level 3 Health & Social Care qualification, Psychological Wellbeing Practitioner training, trainee therapist status, or equivalent experience.
You'll have an understanding of mental health and addiction, with the ability to assess referrals, identify and manage risk, and make informed decisions about appropriate care pathways. Experience in adult mental health, addiction services, primary care or a similar setting is desirable.
You'll be an empathetic and confident communicator, able to build rapport quickly, handle sensitive conversations professionally, and work collaboratively with colleagues and patients. Strong organisational skills, sound judgement and a commitment to high standards of care are essential.
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards – every 5 years
- Employee Assistance Programme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards – Priory Perks
- Smart Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Smart Holidays (qualifying period)
- Gym Flex (qualifying period)
- Healthcare Cash Plan – Simply Health Scheme
- Eye Care Vouchers
- ‘Cash for Colleagues’ – Employee referral scheme
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application.
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
