Customer service representative Work, Jobs in West Suffolk (with Salaries)

Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Assistant - Yard
Huws Gray Group —Bury St. Edmunds
- Annual leave
- Employee discount
Customer Service & Sales Specialist
Floral Image Ipswich and Norwich —Ipswich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Customer Services Assistant
OurCoop —Diss
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Representative
POP Telecom —Newmarket
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Customer Service Assistant
Wickes —Stowmarket
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
5d
Retail Customer Service Assistant - Nights
bp Retail —Newmarket
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
10d
Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
Customer Service Advisor
East Suffolk Council —Woodbridge
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
2d
Customer Service Assistant - Retail
ESS Compass —Wattisham
- £12.76 an hour
- Communication skills
13d
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Customer Service Agent
Prolog Fulfilment —Sudbury
- £12.71 an hour
- Full-time
- English
- Microsoft Office
- IT
Quick apply
9d
Casual Guest Service Agent
B&B Hotels —Ipswich
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
Quick apply
12d
Retail Customer Service Assistant - Temporary
bp Retail —Soham
- £13.45 an hour
- Part-time
- Café
13d
Customer Service Assistant
Shell Barton Mills —Bury St. Edmunds
- From £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
Quick apply
7d
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Annual leave
- Employee discount
One Stop - Customer Service Assistant
One Stop —Ipswich
- £12.81 an hour
- Full-time
2d

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Customer Care Co-ordinator

Bloor Homes -
Bury St. Edmunds

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee discount

Qualifications

CRM software
Customer service
GCSE
Organisational skills
IT
Communication skills
Time management
Office experience

Full job description

Role

Customer Care
Salary

Competitive
Hours

37.5
Type

Permanent - Full Time
Closing Date

28-07-2026 at
Location

Horizon House, Fred Castle Way
Bury St Edmunds
Suffolk
IP30 9ND

Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.

We are recruiting for a Customer Care Co-ordinator to be based in our Eastern Region, based in Bury St Edmunds, IP30 9ND. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit.

MAIN DUTIES

Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using Sitestream.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Ensuring all Health and Safety aspects associated with Covid-19.

ESSENTIAL SKILLS / ATTRIBUTES

Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.

COMPANY BENEFITS

Scottish Widows Pension Scheme
25 days holiday entitlement (plus bank holidays)
Group Staff Discount at Triumph Motorcycles ltd.
Competitive discount on our homes (dependent upon the property and location)

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.

Closing Date

28-07-2026 at

Apply Now

Refine Your Search

customer service representative jobs in west suffolk

Customer Care Co-ordinator

Senior Customer Service Advisor

Customer Service Assistant - Yard

Customer Service & Sales Specialist

Customer Services Assistant

Customer Service Advisor - Remote