Are you observant? Do you have a talent for accurately recording information? Are you a confident decision maker?
In this role, you will be making a real difference to the transport network and the security of parking assets in the city by working as part of a team of officers who are monitoring the city transport network in real-time, identifying incidents around the city and making use of various data streams including CCTV.
For an informal discussion please email the Transport Control Centre Team Leaders
[email protected]
Job Introduction
You will be working as part of a team, reporting to one of reporting to the Transport Monitoring Team Leaders. Working in the Transport Control Centre, which is a 24/7 multidisciplined service, and the communications hub for Brighton & Hove’s City Transport Service. You will work a shift pattern covering the 24/7 operation. You will work closely with other teams within the Centre and will contribute to the accurate
communication between the teams.
No two days will be the same, there could be an incident on the transport network which requires a diversion to be put in place or you could be required to support with an event taking place in the City. You will regularly communicate with stakeholders and internal teams. Using your understanding of compliance regulations and legislation you will be confident making independent decisions, be able to identify incidents, knowing who and when to escalate or refer information to.
You will be committed in continuously improving your understanding of the pressures from different users on the transport network whilst considering the councils carbon neutrality strategy. You will deliver a first class, customer focused operation by communicating with a wide range of transport users on changes to the network including pedestrians, users of car parks, cycles, buses, taxis and private vehicles.
You will be confident working in a highly technical environment where emerging technology is used to manage and collect a variety of data to understand what is happening around the city both in real time. You will be committed to continuously improving your understanding and skills required to do the job well.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Why work for us?
As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.
We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.
All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
