We are looking for a Quality Manager who can inspire, engage and influence colleagues at every level of our organisation, bringing people with them on a continuous improvement journey.
This role is about more than maintaining standards—it's about creating a culture where quality is understood, valued and embedded in everything we do. You'll work collaboratively across operational and corporate teams, translating quality requirements into practical solutions, coaching and developing colleagues, and building strong relationships that drive positive change.
Through your passion for improvement, excellent communication skills and ability to influence others, you'll help shape a customer-focused, high-performing organisation where quality enhances our passion for excellence.
We are not just looking for someone with excellent technical knowledge: We want to hear from you, if you have amazing people skills who will engage, encourage and support our teams with the ability to translate quality in a seamless and unobtrusive manner. Your ability to carve out positive relationships is as important, as your eye for detail.
Main Tasks of the Job:
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Ensure that processes needed for the QMS are established, implemented and maintained
- Maintain the performance of the QMS and any need for changes to the QMS, opportunities for improvement and resource needs
- Ensure the promotion of awareness of customer requirements throughout the organisation
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Establishment and management of London City Airport’s Quality Management System that meet the requirements of ISO 9001 and regulators, CAA, DfT
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Performing and managing all responsibilities of QMS requirements ¦ Single point of contact for audit management ¦ Performing internal audits ¦ Coordinating external audits with accreditation companies and stakeholders ¦ Follow-up audit results, non-conformities, corrective actions to improve compliance and maintain the QMS
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Plans and carries out internal audits on Quality, to verify that the Quality Management System is effective, properly implemented and maintained – support to external audits.
- Accountable for Document and Business Process Management System across the airport. Follow-up DMS requirements and give training for DMS. Ensure all company policies, procedures, processes are documented in a clear, simple and concise manner and align with LCY High Level Process Structure.
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Responsible for the Airport Management of Change (MoC) process in accordance with the Airport’s Safety Management and QMS Manual
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Initiates Management Reviews of and reports on, the Management System to ensure its continued suitability and effectiveness and to foster its continuing improvement
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Represents the Company during evaluations and audits of the Management System conducted by external assessors and co-ordinates the response to the evaluations
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Drive Continuous Improvement Activities related integrated management system.
- Provide dynamic management support for QMS to deliver a safe, compliant, and efficient operation; work with internal and external stakeholders to maintain the existing airfield infrastructure.
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Provide training and workshops for Document Management, Audit Management, Problem Solving and Quality induction.
- Responsible for the risk register for the Quality and Compliance department, ensuring it is up to date and reflects an accurate view of the Aerodrome and compliance risks. Ensure any hazards or unsafe acts are reported through the Accident and Safety reporting scheme and to the relevant managers.
Key Competencies:
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Knowledge of Quality Management System (E)
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Knowledge of Auditing (E)
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Knowledge of DMS (E)
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Demonstrable track record within the sphere of Quality and working knowledge of ISO14001 and OHSAS18001/ISO45001
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Working knowledge of implementation of document management systems at Corporate level
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Excellent analytical organisation and planning, with in depth knowledge of Quality Management Systems
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Outstanding interpersonal skills and proven ability to build strong working relationships and to influence and negotiate at all levels both internally and externally (E)
Qualifications:
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Relevant Education or demonstrable experience in Quality Management
- Chartered Quality Professional
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Auditor / Lead Auditor Qualifications and +10 auditing experience
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Excellent written and oral communication skills.
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Significant experience within the aviation or safety-critical industry
- Computer literate familiar with Microsoft excel, word and PowerPoint (E)
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Excellent written and verbal communication skills (E)
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Ability to analyse and interpret data – driving insights and recommendations for improvement (E)
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Presenting technical information to different stakeholders. (E)
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Ability to deliver results often through others (E)
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Developing systems (records, working systems etc) (E)
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Leadership (E)
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Professional (E)
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People person (E)
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Collaborative, team player (E)
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Ability to engage (E)
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Attention to detail (E)
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Organised and methodical(E)
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Able to work under own initiative(E)
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Ability to work under pressure and to deadlines(E)
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Ability to communicate at all levels(E)
Hours of Work:
Full Time/Hybrid
The role requires CTC clearance, you must have resided in the UK for the past three years to apply for clearance.
Benefits:
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Free onsite parking
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Access to discounted Private Medical Insurance for you and immediate family
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Medicash Cash plan
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On site Physiotherapist
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Discounted Gym Membership at many local facilities
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Staff discounts at most of retailers on site & some local restaurants & hotels
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Enrolment into company AE pension scheme
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Access to Salary sacrifice pension scheme
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Bereavement Counselling
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Cycle 2 Work salary sacrifice scheme
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Hastee Pay Advances
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25 Days Annual leave
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LCY Central discount website
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Annual performance related bonus
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Annual Season Ticket Loan
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Holiday Buy scheme (Ability to purchase up to 1 weeks A/L per year)
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Access to Salary Sacrifice Car leasing Scheme
London City Airport is one of the largest private sector employment sites in the London Borough of Newham. We offer a wide range of interesting and challenging career opportunities for the local community.
With over 2,000 employees here, working either directly for London City Airport Limited or for one of our concession partners, airlines, or other business partners on site, the scope for career satisfaction and progression is huge.
London City Airport is an Inclusive Employer.
At London City Airport we respect and celebrate each other’s individual differences. We embrace all backgrounds and abilities of all team members and we work closely with our Inclusion Group A Voice for all to ensure we are an inclusive workplace.
Please note that we only ask candidates to go through the necessary security checks (Criminal Record Checks or CRC) once a position has been offered. If you are approached by a third-party site offering to manage the process for you, please ignore it.
London City Airport Ltd is not currently delivering a Graduate Training Programme but we do run a Work Experience Programme. Please click here to find out more.
