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Aviation Customer Service Specialist

World Kinect Corporation -
London

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
English
Communication skills

Full job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Aviation Fuel Logistics Specialist (Customer Service)

Location: London | Canary wharf

About the Role

As an Aviation Customer Service Specialist, you will be at the center of World Fuel’s global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.

This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.

Impact of the Role

You are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.

What You Will Do

Handle high volumes of inbound phone calls and emails from global aviation customers
Provide real-time support and resolve urgent requests with accuracy and professionalism
Build strong customer relationships and deliver consistent, high-quality service
Monitor fuel availability and communicate updates or disruptions
Partner with internal teams to ensure seamless execution
Support customer accounts and identify opportunities to improve service
Adapt communication style to a diverse, global customer base

What You Bring

Required

1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar environments
Excellent communication skills in English, written and verbal
Comfortable being on the phone for a significant portion of the day
Strong customer service mindset and ability to build rapport quickly
High attention to detail and ability to multitask under pressure
Positive, proactive attitude and willingness to learn
Ability to work independently and as part of a team
Valid passport

Preferred

Aviation, travel, or logistics exposure
Additional languages
Familiarity with systems like Oracle
Strong understanding of world geography

Education

High school diploma or GED required

Why Join World Fuel

Global aviation leader with strong brand reputation
Fast-paced, customer-driven environment
Exposure to international clients and operations
Clear opportunities for growth and development

#WFS

#LI-JL1

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

World Fuel Services Europe, Ltd.

Apply Now

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Aviation Fuel Logistics Specialist (Customer Service)

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