Head of risk management Work, Jobs in West Wickham (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Senior Project Manager (SEN Schools Commissioning & Development)
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
SEND Schools Commissioning & Delivery Lead
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Head of Enterprise Risk Management
Capital Resourcing Group —London
- £100,000 - £160,000 a year
- Full-time
- Hybrid work
- Financial services
Quick apply
Global Head of Production
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Management
- Sales
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Head of Risk Control
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
4d
Block Manager
The Acorn Group —Bromley
- Monday to Friday
- Microsoft Office
- IT
- Employee discount
Quick apply
Head of Enterprise Risk Management (9 month FTC)
Beazley Management Limited —London
- Bachelor's degree
- Financial services
- Leadership
12d
Master of Malt: Head of Trade Sales
Master of Malt —Tonbridge
- Hospitality
- Sales
- Master's degree
- Employee discount
Quick apply
Head of Risk
NEXT Ventures —London
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Head of Security
ClearCourse —London
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
4d
Head of Engineering & Risk Management - BBC
Emcor —London
- £90,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Analysis skills
- Employee assistance programme
- Referral programme
Quick apply
9d
Head of People
Jobs In. Fitness —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Communication skills
Quick apply
Head of Transaction Monitoring
Enfuce —London
- Remote
- Financial services
- Leadership
- Annual leave
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
19h
Head of Risk UKI
Allianz —Croydon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director, Head of Talent Management and Development - BPL
Barclays —London
- Management
- Analysis skills
- Human resources
7d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of risk management jobs in west wickham

Operational Excellence & Process Improvement Lead

Senior Project Manager (SEN Schools Commissioning & Development)

SEND Schools Commissioning & Delivery Lead

Head of CS - Under 18s Services

Head of Enterprise Risk Management

Global Head of Production

Brand Manager

Head of Risk Control

Head of Client Services

Block Manager

Head of Enterprise Risk Management (9 month FTC)

Master of Malt: Head of Trade Sales

Head of Risk

Head of Security

Head of Engineering & Risk Management - BBC

Head of People

Head of Transaction Monitoring

Head of Client Experience

Head of Risk UKI

Director, Head of Talent Management and Development - BPL

I want to receive the latest job alerts for head of risk management in west wickham

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