It service manager Work, Jobs in Westbourne, Dor (with Salaries)

Technical Service Manager
Arrive —Poole
- Master's degree
- Project management
- Contracts
Quick apply
Tech Lead - Integrations
Nourish Care —Bournemouth
- £80,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
- Annual leave
- Employee assistance programme
8d
IT Infrastructure Service Manager - Network and Data centre
Yunex Traffic —Poole
- Full-time
- Management
- IT
- Communication skills
IT Second Line Technician
Protect Line LTD —Bournemouth
- Up to £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee discount
Quick apply
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT
Project Manager
Draken —Bournemouth
- Engineering
- Project management
- No degree
Release Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
- Annual leave
- Employee assistance programme
Junior Project Manager
Lester Aldridge —Bournemouth
- Organisational skills
- Communication skills
- Time management
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
- Employee assistance programme
7d
Third Party Sub- Contractor Manager
Appello —New Milton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
8d
Security Operations Team Manager
LV= Life & Pensions —Bournemouth
- Hybrid work
- AWS
- Analysis skills
- Financial services
- Employee assistance programme
- Employee discount
7d
ICT Senior Analyst
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- SharePoint
- Agile
- In-person
- Annual leave
- Employee assistance programme
2d
Vulnerability and Exposure Manager
LV= Life & Pensions —Bournemouth
- Hybrid work
- Azure
- Employee assistance programme
- Employee discount
21h
Product Owner
IQVIA —Bournemouth
- Analysis skills
- Agile
- AI
7d
Product Lead
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Master's degree
- Annual leave
- Employee assistance programme
Senior Software Engineer (Salesforce)
Vitality —Bournemouth
- Salesforce
- DevOps
- APIs
11d
Senior Product Manager
SkyBound —Southampton
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
- Free parking
- Health & wellbeing programme
Quick apply
Product Domain Director
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Sales
- Product management
- Mentoring
- Annual leave
- Employee assistance programme
Project Delivery Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- ERP systems
- Travel
- Agile
Quick apply
1d
Product Lifecycle Manager
Yunex Traffic —Poole
- Full-time
- Sales
- Agile
- Communication skills

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Technical Service Manager

Arrive
Poole

Quick apply

Job details

Qualifications

Jira
Contract management
Master's degree
Project management
B2B
Contracts
ServiceNow
Project management methodology
Technical project management
Communication skills

Full job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

Within Flowbird, the Technical Service Manager serves as the primary point of convergence between client relations and the technical execution of operational support ("Run"). In a highly demanding environment, their main role is to guarantee the execution of maintenance contracts while protecting and functionally coordinating the technical support team (L2). They act as a "shield" against client escalations and the operational coordinator of technical resolutions.

How to make an impact

Client Relationship Management: Act as the primary and single point of escalation for clients during major incidents, leading technical committees, crisis meetings and backlog arbitration with clients.
Take ownership of and guarantee compliance with SLAs. Monitor key performance indicators (KPIs) to measure service quality and efficiency. Produce and analyze trend reports for clients and management.
Contractual Tracking : identify risk or opportunity areas for amendments (addenda) to increase revenue and margins.
Assess escalation risks, manage complex and/or contentious conflicts with discretion, and rebuild trust with demanding clients.
Take responsibility for risk management, including alerting management to any hazardous situations regarding assets and personnel.
Technical Team Supervision Support: Ensure strict prioritization, assignment, and tracking of tickets (Jira / ServiceNow).
Manage the internal execution of maintenance contracts: communication, technical decisions, and tracking of schedules and associated tasks.
Internal Interface: Coordinate actions between Support, R&D (Engineering), and project deployment (Delivery) teams to ensure a smooth transition from "Build" to "Run."
Participate in defining and harmonizing global support processes (notably between France, the UK, and Australia).

About you

Emotional Intelligence and Resilience: Strong ability to manage crisis situations, absorb client pressure, and demonstrate assertiveness.
Unifying Leadership: Ability to lead, reassure, and motivate a technical team under a heavy workload
Diplomatic Tact: Excellent communication skills to manage both external client expectations and internal development constraints.
Pragmatism: Solution-oriented ("problem-solver") with the ability to make quick decisions in tense environments.

Your background

Complex Project Management: Mastery of technical project management methodologies and maintenance contract monitoring.
Technical Background: Good knowledge of system architectures, ticketing tools (Jira, ServiceNow), support processes, and ideally the ticketing / public transport industry.
Master’s degree (or equivalent BAC+4/BAC+5) in Engineering, IT, or Project Management.
Minimum of 5 years of combined experience in operational B2B/B2G contract management and technical coordination (Support/IT).

This role is based in Poole

Quick apply

Refine Your Search

it service manager jobs in westbourne, dor

Technical Service Manager

Tech Lead - Integrations

IT Infrastructure Service Manager - Network and Data centre

IT Second Line Technician

Service Delivery Manager

Project Manager

Release Manager

Junior Project Manager

Head of Release Management

Third Party Sub- Contractor Manager

Security Operations Team Manager

ICT Senior Analyst

Vulnerability and Exposure Manager

Product Owner

Product Lead

Senior Software Engineer (Salesforce)

Senior Product Manager

Product Domain Director

Project Delivery Manager

Product Lifecycle Manager

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