Job title: Visitor Services & Retail Assistant
Department: Visitor Services & Shop
Reporting to: Visitor Experience Manager & Shop Managers
Location: Cathedral Welcome Desk & Shop
Salary: £10.85 per hour if under the age of 18, £12.71 per hour (£12.85 per hour from 1 July 2026) if 18 years old or older
Contract length: Permanent
Hours: Part-time, weekend shifts, at least 4 hours per week (The 4 hours will need to be worked on the same day.)
Job Purpose
The Cathedral is seeking dedicated, efficient and reliable Visitor Services & Retail Assistants to provide excellent customer service to Cathedral and Shop visitors during weekend shifts.
Main Duties and Responsibilities:
- Provide a warm and knowledgeable welcome to all visitors to the Cathedral and excellent customer service to all customers visiting in the Shop
- Handle cash, credit card and voucher payment transactions quickly and efficiently
- Confidently promote the Cathedral to visitors ensuring information is delivered correctly and consistently.
- Respond to visitor/customer enquiries
- Cross-sell products, including store merchandise, memberships and event sales, including bookings
- Promote the daily offer available to visitors, including activities within the visitor experience, and forthcoming events
- Promote Gift Aid to all eligible visitors and other forms of donation to the Cathedral and be knowledgeable about the requirements for eligibility for Gift Aid and explain them as and when required
- Encourage visitors to provide feedback on their experience and, where necessary, act to refer these on or resolve immediately using appropriate discretion
- Complete cashing-up duties, including reconciliation of tills/floats
- Provide holiday/sickness/evening cover as required
- Undertake administrative tasks associated with sales and stock, including merchandise and consumable counting
Person Specification
Qualifications and Experience
Essential
· Experience of working in a customer services environment
Desirable
· GCSE Grade 4/C or above in English and Maths or equivalent qualifications
Skills and Abilities
Essential
· Good functional literacy and numeracy skills
· Excellent customer service skills
· Excellent communication skills
· Ability to demonstrate a reliable, responsible, flexible and trustworthy attitude and approach
· Having a confident and proactive approach to resolving problems and issues arising
· Good attention to detail
· Ability to work positively as part of a diverse team
· Willingness to acquire a good working knowledge of the Cathedral
· Ability to remain calm under pressure
Desirable
· Basic computer skills, including Microsoft office/use of point-of-sale IT systems
· Ability to cross-sell a variety of products and services
Work-related Personal Qualities
Essential
· Ability to work at the weekend
· Good telephone manner
· Willingness and ability to adhere to the dress/uniform code and behave in a manner that is appropriate for the Cathedral.
· Demonstrable commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults
Other Terms and Conditions
Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.
Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.
Pension: Defined Contribution Scheme. Contributions as % of salary:
Age Employee Employer
<50 3% 5%
50–55 4% 8%
>55 5% 10%
Expenses: All reasonable working expenses will be met in line with Cathedral policy.
Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December.
Probation: This post will be subject to a probationary period of 6 months.
How to Apply
Closing date and time: Midnight 28 June 2026
A completed Application Form and Equal Opportunities Monitoring Form available on our website (https://www.wellscathedral.org.uk/your-cathedral/vacancies) should be returned to the Human Resources Department by email to: [email protected].
Shortlisting date: 3 July 2026
To ensure the fairness of the selection process, shortlisting will be based upon the information which applicants provide in their application and assumptions will not be made about their experience or skills. We will look for demonstrable evidence that candidates meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager and interview panel. All applicants will be notified of the outcome of the shortlisting process.
Interview date: 7 July 2026
Further details about the selection process will be provided to shortlisted candidates.
The appointment will be subject to the satisfactory completion of all compliance checks, including references and a satisfactory basic DBS check.
Safeguarding
We are committed to the safeguarding and protection of all children, young people and adults, and the care and nurture of children within church communities. We will carefully select, train and support all those with any responsibility within the Church, in line with Safer Recruitment principles.
This means that we will:
· Ensure that our recruitment and selection processes are inclusive, fair, consistent and transparent.
· Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility or authority where they are trusted by others.
· Adhere to Safer Recruitment legislation, guidance and standards.
Further information can be found in our Safeguarding Policy available on the Cathedral website at www.wellscathedral.org.uk.
The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Pay: £12.85 per hour
Benefits:
- Additional leave
- Company events
- Employee discount
- Free parking
- On-site parking
Work Location: In person
