customer experience manager Work, Jobs in westerham, ken (with Salaries)

Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Homelessness Prevention Visiting Officer
London Borough of Bromley —London Borough of Bromley
- £40,352 - £46,952 a year
- Communication skills
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
8d
Area Manager - Job Share - (Gillingham/Faversham area)
Southeastern Railway —Gillingham
- £53,634 a year
- Driving
- Agile
- Annual leave
Quick apply
1d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
4d
Assistant Store Manager - Orpington
Oak Furnitureland —Orpington
- £46,000 - £50,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Customer Operations Manager - (B2B) - Warehouse & Fulfilment
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Continuous improvement
Quick apply
Regional Manager
Card Factory —London
- £56,050.35 a year
10d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
6d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Exams Change Manager
British Council —London
- £38,820 - £46,100 a year
- Remote
- English
- Project management
- Computer networking
13d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Product Lead - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
Manager, Customer Success
Anthropic —London
- £165,000 - £195,000 a year
- Hybrid work
- Management
- Bachelor's degree
- Contracts
- Flexible schedule
Service Advisor
Vertu Motors —London
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Junior Customer Accounts Manager
DSW Water Treatment & Engineering Ltd —Lingfield
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Experience Manager (B2B) - Logistics & Fulfilment
The Growth Foundation —Tonbridge
- £35,000 - £40,000 a year
- Hybrid work
- AI
Quick apply

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customer experience manager jobs near westerham, ken

Customer Success Manager

Russell Publishing -
Brasted

Apply Now

Job details

Up to £45,000 a year

Benefits

Free parking
Company pension
Work from home
Company events
Employee discount

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Customer service
Microsoft Office
Organisational skills
IT
Account management
Communication skills
Marketing

Full job description

Department:

Customer Success

Salary:

Up to £45,000 per annum depending on experience

Location:

Russell Publishing operates a hybrid working policy, with the ability to work from home up to 3 days per week.
Our office is located in Brasted, Kent.

Summary:

We are recruiting a Customer Success Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions.

To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment.

Key Responsibilities:

Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value.
Drive high levels of retention and foster growth through strategic relationship management and value delivery.
Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion.
Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects.
Prepare and maintains account health reports, highlighting performance, opportunities, and areas for improvement.
Conducts regular account health checks to monitor performance, satisfaction, and alignment with customer objectives.

Key Skills/ Requirements:

3 years’ experience working in account management, or a customer service role within a B2B environment.
Demonstrated success managing high-value or strategic customer accounts
Strong understanding of marketing services, ROI measurement, and client success metrics.
Excellent interpersonal skills- clear and confident communicator at all levels.
Exceptional organisational and planning skills with flexibility to adapt to changes.
Strong Excel skills including the ability to produce reports.
Excellent communications skills.
Develop and maintain strong working relationships.
IT skills in Microsoft Office, including Word and Excel.
Understanding of CRM systems.

Company Benefits:

We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development.

Other benefits also include:

Hybrid working (2 days in the office)
Pension contribution
Free car parking
Benefits platform with discounts, wellness and engagement tools
Christmas closure
Company events

Application:

Due to the nature of our location, applicants will require their own vehicle to travel to work.

If you would like to apply, please send a covering letter, CV and salary expectations to Nicola Gilmore, [email protected]

Apply Now

Refine Your Search

customer experience manager jobs in westerham, ken

Customer Success Manager

Homelessness Prevention Visiting Officer

Senior Customer Experience Manager

Area Manager - Job Share - (Gillingham/Faversham area)