Client services occupations Work, Jobs in Westfield, Gls (with Salaries)

Client Service Executive (Fixed-term Contract)
Audley —Witney
- £28,500 - £31,500 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Customer Service Coordinator
MP Filtri —Evesham
- £27,000 - £28,500 a year
- Full-time
- Customer service
- ERP systems
- In-person
- Free parking
- Life insurance
Quick apply
9d
Customer Success Advisor
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Complaints Case Manager
Thames Water Utilites —Swindon
- From £27,040 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Customer Service Coordinator
Macfarlane Group —Cricklade
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Sales Support Coordinator
Belron —Bardon
- £28,537 a year
- Full-time
- Customer service
- Annual leave
6d
Senior Partner Success Advisor
Onecom —Gloucester
- Monday to Friday
- CRM software
- Customer service
- IT
- Employee discount
Quick apply
EPR Account Executive (UK)
Valpak Ltd —Stratford-upon-Avon
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
B2B Customer Relationship Manager
Ecotricity —Stroud
- £25,550 - £29,410 a year
- Hybrid work
- CRM software
- Computer literacy
- Salesforce
- Employee discount
Supplier Engagement Advisor
Valpak Ltd —Stratford-upon-Avon
- £25,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
- Annual leave
EPR Account Manager (UK)
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
EPR Account Manager (Global)
Valpak —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave

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Client Service Executive (Fixed-term Contract)

Audley -
Witney

Apply Now

Job details

Fixed term contract
£28,500 - £31,500 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Analysis skills
IT
Time management

Full job description

Vacancy No

VN1098

Advert

This is a 12-month fixed-term opportunity, giving you the chance to make a meaningful impact within the world of tailor-made travel at Audley, while growing your experience alongside a passionate, collaborative team.

Your Journey Starts with Us
For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

The Opportunity
As a Client Service Executive, you will assist and support the Client Service Manager in managing client advocacy and service scores via successful complaint management. You will work with a team of Client Service Executives to manage Audley’s customer service and complaint handling processes. You will fully understand Audley clients and will develop and maintain policies and procedures to set and maintain exceptional service scores.

Key responsibilities include:

Managing escalated complaints and customer service questionnaire feedback
Being a point of contact and source of knowledge for the sales teams to help them address complaints at a team level & interacting with clients to resolve issues
Having an understanding of the Package Travel Regulations, Audley Terms and Conditions and other relevant documentation to be an expert in this field
Managing tools that enable Audley to monitor complaint volumes, response times & resolutions
Delivering service training to sales teams and sales managers
Maintaining a system / point of reference for ‘best practice’ so that samples can be called upon for training purposes

We value our people’s wellbeing and understand the importance of flexibility. That’s why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

What You’ll Bring to the Team
You’ll bring a strong customer focus and thrive on resolving complex or sensitive issues, seeing every challenge as an opportunity to deliver a positive outcome. You’ll be a confident communicator, building strong relationships and engaging effectively with a diverse range of people—both internally and with clients.

Additional experience required:

A conscientious, tenacious and self-reliant individual who is results orientated and enjoys seeing tasks through to completion
Numerical and comfortable interpreting statistics
Strong organisation, time management and planning skills
Strong analytical & problem-solving skills
Able to work under tight deadlines
Customer service and problem-solving skills
Attention to detail and administration skills
IT literate - competent in Microsoft Outlook, Excel, Word and PowerPoint
Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

Why Audley Travel
Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.

There’s more:

Holiday - 25 days rising to 30 days with length of service
A day off for your birthday
A day off for volunteering to support a charity, local support group or community work of your choice
Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
Enhanced family leave & pension scheme
Life insurance
Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on [email protected].

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!

Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!

Country

United Kingdom

Location

Hybrid; Witney

Salary

£28,500 - £31,500 (Dependent on Experience

Apply Now

Refine Your Search

client services occupations jobs in westfield, gls

Client Service Executive (Fixed-term Contract)

Customer Service Coordinator

Customer Success Advisor

Complaints Case Manager

Customer Service Coordinator

Sales Support Coordinator

Senior Partner Success Advisor

EPR Account Executive (UK)

B2B Customer Relationship Manager

Supplier Engagement Advisor

EPR Account Manager (UK)

EPR Account Manager (Global)

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